Team Leader

Team Leader Keane Premier Support Services

JOB PURPOSE

As part of a multidisciplinary team, the post holder will have responsibility for assessment of care needs and the development of care plans & risk assessments, and the implementation and evaluation of these programmes ensuring the delivery of high-quality care and outcomes for service users.

The post holder is expected to carry out all relevant forms of care without direct supervision. The post holder may be required to demonstrate procedures to and supervise SSSC registered care staff.

The post holder will direct, coordinate and supervise the work of other staff within their designated team to promote best practice in relation to People we Support.

SCOPE AND RANGE OF ROLE

• Provide high quality, safe and supportive care to people we support within their own home, meeting identified physical, psychosocial and spiritual needs
• Supervise and teach care staff, providing mentorship, guidance, induction and orientation to the service
• Ensure that your designated runs are effectively managed in partnership with the Support Workers
• Carry out all relevant forms of care without direct supervision
• Promoting self-care, enabling people with long term conditions to live as independently as possible in their communities by ensuring that appropriate services and support are available to the People we Support and their family
• Facilitate guidance, mentorship and supervision of more junior staff within the service. Developing and maintaining the ethos of the learning organisation
• Responsible for assessment of care needs and the development of care plans and risk assessments, and the implementation, delegation and evaluation of these. Ensure that initial support plan is implemented with 4 weeks of receiving summary of needs
• Continually develop and maintain care plans, arrange and lead 6 monthly care reviews
• Ensuring the delivery of high-quality outcome focused care for People we support
• May be required to demonstrate procedures to and supervise SSSC registered care staff and provide induction and orientation to the service
• Ensure that your allocated team/ run has adequate supply of PPE
• Ensure that you manage the Rota for your team, to ensure effective use of resources
• Lead and support staff to ensure that Mandatory training levels are maintained
• Be a role model of the company and promote the company values in their actions

MAIN DUTIES/RESPONSIBILITIES

• Assess, plan, develop, implement and evaluate programmes of care for people we support to ensure delivery of a high standard of outcome focused care
• Maintain effective communications with people we support, relatives and other members of the multidisciplinary team to ensure that appropriate information is shared, and the person we support needs are met
• Knowledge of all relevant Corporate, Local and National policies, procedures, standards and protocols
• Work within, and adhere to, defined Corporate, Local and National policies, procedures, standards and protocols
• Be fully compliant with the SSSC Code of Conduct and other relevant guidance documents, which support and maintain standards of professional practice
• Organise own and more junior staff workload and utilise time management skills to ensure that the interests of the people we support are met
• Lead a team of staff within a designated area and work using own initiative
• Responsible for maintaining people we support’s care files within agreed standards
• Work as an integral member of the multidisciplinary team to ensure that the highest and safest standard of quality outcome focused care is achieved
• Communicate efficiently and effectively any changes to the service or support to staff and the People we Support. Create and implement effective communication process for their area of responsibility
• Willing to challenge and have difficult conversations where appropriate
• Knowledge of all relevant equipment in use within the service
• Participate, mentor and organise more junior members of staff to take part in available service training and continuing education programmes
• Participate in audit and research as part of the wider quality assurance strategy
• Provide encouragement and motivation to staff acting in an advocacy role to ensure that the people we support is at the centre of all care delivery
• To promote people’s rights to be respected and valued
• To promote: the provision of effective outcome focused care and treatment; promotion of social inclusion; respect for families/carers and the contribution they make to care; equality and respect for diversity; carers as a partner in care and management
• Access to appropriate sources of information to ensure person we support, and carers rights are respected
• Ensure that the person we support, and carers are provided with information that will help them reach informed, confident and safe decisions
• Be a continued accessible resource for people we support and carers acting as a link for other professionals
• Take responsibility for staff and ensure they are given appropriate support and guidance. Giving motivational and constructive feedback to develop their team
• Required to demonstrate leadership, critical analysis and decision-making ability
• Manage the allocation and compliance of team PPE (Personal Protective Equipment) to maintain safety standards. Ensuring that service users in their area have the appropriate PPE for staff to be able to provide support
• Ability to work using own initiative and maintain effective communications with People we Support, relatives and other members of the multidisciplinary /agency team to ensure that appropriate information is shared, and the person we support needs are met
• Responsible for rota management in line with service needs and contractual obligations to staff
• Leading by example showing exemplary conduct and behaviour in work, and supporting the team by reviewing instances of concerning behaviour; ensuring it is recorded and dealt with appropriately
• Engages the teams in their area to deliver the vision and live the values
• Challenges behaviour at all levels that does not fit with the values
• Demonstrates the organisations values in their daily behaviour
• Lead and supervise junior staff who are providing care and act as a source of advice and mentorship to ensure educational needs are met, including mandatory training, and induction of new team members
• Undertake teaching of SSSC registered care staff and participate in the implementation of staff personal development plans to facilitate ongoing development
• Responsible for the immediate reporting of SSSC concerns and ensuring incidents and reports are documented in a detailed and timely manner
• Referrals to Health & Social Care Partnership following assessment of needs, including follow up on actions
• Required to perform risk assessments of staff when required, ensuring these are recorded and supplied and followed
• Hearing initial concerns of team and managing and resolving these appropriately, ensuring an appropriate solution is achieved
• Supported by the HR department; involvement with leading or participating in investigations, grievances and disciplinary actions; ensuring all relevant information and documents are completed in a timely and satisfactory manner while upholding confidentiality
• Actively thanks and recognises staff for their achievements, growth and demonstration of the values of the company. Identifies potential talent and recognises team actively and frequently
• To maintain a safe environment ensuring appropriate Moving & Handling is always used
• To undertake any other activities which may be deemed necessary by the Service or Deputy Service Manager

Safeguarding of Vulnerable Adults

• To complete training on Adult Support & Protection of Vulnerable Adults and be able to understand and implement ASP policies and procedures taking responsibility for reporting any safeguarding concerns to the senior person on duty or to the Home Manager

Health and Safety

• The post holder has a duty under the Health and Safety at Work Act 1974, to take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work. To co-operate with their employer to ensure compliance with Health and Safety Legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.

GDPR

The post holder must respect the confidentiality of information in line with the requirements of the Data Protection Act 2018. This includes, if required to do so, to obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

KNOWLEDGE, TRAINING AND/OR EXPERIENCE REQUIRED TO DO THE JOB

• Evidence of Continuous Professional Development and Registration
• Effective listening, communication and interpersonal skills
• Ability to work with people and as part of a multidisciplinary team
• The post holder will be required to demonstrate excellent team leadership skills with the ability to work using own initiative
• Time management skills

Person Specification

• Qualifications & Training: Level of education, professional qualifications, training and learning programmes/courses
• Essential: SVQ Level 3 or willing to work towards; Valid SSSC Registration
• Experience: Experience of working with older people; Knowledge and use of clinical assessment tools (e.g. Waterlow); Understand care planning processes and have experience of writing care plans
• Desirable: Experience of working in the care home environment; Experience of working with individuals with dementia; Leadership experience
• Knowledge: Good understanding of the role of Team Leader; Good organisational, supervisory and communication skills; Ability to contribute to and monitor changes to improve service delivery for People we Support; Ability to plan, allocate and delegate work
• Skills/Abilities: Ability to work with people and as part of a multidisciplinary team; Effective listening, communication and interpersonal skills; Ability to use own initiative; Basic computer skills; Flexible working hours; Builds credible relationships; Trust; Ability to raise standards through innovation; Ability to lead, resolve issues, build rapport, and inspire professionalism
• Specific Job Requirements: Ability to work varied shift patterns including 12-hour shifts; Ability to work calmly under pressure