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- Tasks: Lead a team to deliver high-quality care and support services in North Lanarkshire.
- Company: Keane Premier Group, a top Health and Social Care provider in Lanarkshire.
- Benefits: Competitive salary, 28 days holiday, and access to wages before payday.
- Why this job: Make a real difference in the community while shaping a growing service.
- Qualifications: Experience in care management and strong leadership skills required.
- Other info: Join a supportive organisation focused on quality and professional development.
The predicted salary is between 32000 - 48000 £ per year.
Due to restrictions on the number of certificates we can issue at present, candidates without an existing visa or right to work in the UK are unlikely to be suitable for the advertised post. Keane Premier Group is a leading Health and Social Care provider within Lanarkshire, delivering residential and community support to a first-class standard. Keane Premier Support Services (KPSS) provides high-quality, person-centred care at home and housing support across North & South Lanarkshire. We use digital systems (Care planner, RADAR Healthcare) to make care safer, smarter and more responsive.
Keane Premier Support Services (KPSS) are looking for a Service Manager to lead our team in North Lanarkshire through an exciting period of change, through innovative practice and high-quality service delivery. You will enable and promote positive and productive team environments and cultures for all staff. You will lead and develop our community care employees to successfully deliver service outcomes whilst maintaining operational quality and continuous improvement of services.
Location: North Lanarkshire (covering Airdrie, Coatbridge, Cumbernauld & surrounding areas)
Contract: Full-time, permanent
Reports to: Head of Quality Development
We’re looking for an experienced, values-driven Service Manager to lead our North Lanarkshire service. You’ll be accountable for safe delivery, compliance and growth, inspiring a stable team and excellent outcomes for the people we support.
Main Responsibilities
- Grow the service, the service is currently a small service with good standing and gradings with the Care Inspectorate, this is a real opportunity to grow and develop an established service to be a provider of choice in the North Lanarkshire area.
- Ensure care at home & housing support is planned and delivered to individual outcomes, rights and choices.
- Oversee the planning and delivery of support services to clients within the community.
- Ensure services are tailored to meet the individual needs and preferences of clients.
- Maintain full compliance with the Health & Social Care Standards and Care Inspectorate requirements; prepare for and lead inspections.
- Drive consistent, high-quality use of electronic systems.
- Recruit, rota and develop a skilled team; ensure inductions, supervision, appraisals, training, SSSC registration checks are in place.
- Run a rolling audit schedule, close actions on time, and use data to reduce incidents/concerns and improve outcomes.
- Lead on Adult Support & Protection, incident/complaints handling, medication safety and risk assessments; complete learning reviews.
- Build positive relationships with people we support, families and commissioning teams, support sustainable growth and package stability.
- Participate in the on-call rota and provide effective decision-making out of hours.
- Manage hours, and mileage prudently; track KPIs (hours delivered, missed/late visits, training, audits).
- Model kindness, accountability and continuous improvement; recognise great work and address poor practice early and fairly.
Skills and Experience
- Proven leadership in care at home / housing support (or closely related) with strong knowledge of Scottish regulation and the Care Inspectorate.
- Confident with digital systems and using data to drive decisions.
- Excellent people leadership: coaching, communication, rota planning and performance management.
- Solid understanding of medication management, adult support & protection, infection prevention & control, and risk.
- Relationship-builder who can work well with families, commissioners and multidisciplinary partners.
- Organised, calm under pressure, solution-focused and able to prioritise competing demands.
- Experience of managing self-directed care packages.
- Full UK driving licence and access to a car for work.
Qualifications
- SVQ 4 in Health & Social Care (or working towards) and SVQ 4 in Management (or equivalent) preferred.
- SSSC registration (eligibility to register) for a manager of a care at home/housing support service.
What do we offer you in return for your motivation and outstanding efforts?
- Competitive Salary - up to £40,000
- 28 days holidays
- Wagestream – Access of up to 50% of wages before payday
- Eligible for Blue light card.
- Health Assured, Employee assistance & benefit Programme.
- A supportive, values-led organisation that backs quality and development.
- Induction, ongoing training and leadership development.
- Mileage, on-call allowance and tools to do your job well (digital care systems).
- Opportunity to shape a growing service and make a real difference locally.
Service Manager in Cumbernauld employer: Keane Premier Support Services South Lanarkshire
Contact Detail:
Keane Premier Support Services South Lanarkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Cumbernauld
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those connected to Keane Premier Group. Attend local events or online webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully led teams or improved services in your previous roles. This is key for a Service Manager position, so have those stories at the ready.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Keane Premier Group.
We think you need these skills to ace Service Manager in Cumbernauld
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in care at home and housing support. We want to see how your skills align with our values and the specific requirements of the Service Manager role.
Showcase Your Leadership Skills: As a Service Manager, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Share examples of how you've successfully managed teams and improved service delivery in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Keane Premier Support Services South Lanarkshire
✨Know Your Stuff
Make sure you brush up on your knowledge of the Health and Social Care Standards and the Care Inspectorate. Being able to discuss these confidently will show that you're serious about compliance and quality service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or improved service outcomes. This will demonstrate your ability to foster a positive team environment.
✨Get Familiar with Digital Systems
Since the role involves using digital systems like Care planner and RADAR Healthcare, it’s a good idea to familiarise yourself with these tools. If you have experience with similar systems, be ready to share how you used data to drive decisions.
✨Build Relationships
Think about how you can build rapport with clients, families, and multidisciplinary partners. Be prepared to discuss your approach to relationship-building and how it has positively impacted service delivery in your previous roles.
