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- Tasks: Lead a team to deliver high-quality care and support services in North Lanarkshire.
- Company: Keane Premier Group, a top Health and Social Care provider in Lanarkshire.
- Benefits: Competitive salary, 28 days holiday, and access to Wagestream for early wage access.
- Why this job: Make a real difference in your community while shaping a growing service.
- Qualifications: Experience in care management and strong leadership skills required.
- Other info: Join a supportive, values-led organisation with excellent training and development opportunities.
The predicted salary is between 32000 - 40000 £ per year.
Due to restrictions on the number of certificates we can issue at present, candidates without an existing visa or right to work in the UK are unlikely to be suitable for the advertised post. Before applying for this role, please read the following information about this opportunity found below.
Keane Premier Group is a leading Health and Social Care provider within Lanarkshire, delivering residential and community support to a first-class standard. Keane Premier Support Services (KPSS) provides high-quality, person-centred care at home and housing support across North & South Lanarkshire. We use digital systems (Care planner, RADAR Healthcare) to make care safer, smarter and more responsive.
KPSS are looking for a Service Manager to lead our team in North Lanarkshire through an exciting period of change, through innovative practice and high-quality service delivery. You will enable and promote positive and productive team environments and cultures for all staff. You will lead and develop our community care employees to successfully deliver service outcomes whilst maintaining operational quality and continuous improvement of services.
Location: North Lanarkshire (covering Airdrie, Coatbridge, Cumbernauld & surrounding areas)
Contract: Full-time, permanent
Reports to: Head of Quality Development
We are looking for an experienced, values-driven Service Manager to lead our North Lanarkshire service. You will be accountable for safe delivery, compliance and growth, inspiring a stable team and excellent outcomes for the people we support.
Main Responsibilities:
- Grow the service, which is currently a small service with good standing and gradings with the Care Inspectorate, providing an opportunity to develop an established service to be a provider of choice in the North Lanarkshire area.
- Ensure care at home & housing support is planned and delivered to individual outcomes, rights and choices.
- Oversee the planning and delivery of support services to clients within the community.
- Ensure services are tailored to meet the individual needs and preferences of clients.
- Maintain full compliance with the Health & Social Care Standards and Care Inspectorate requirements; prepare for and lead inspections.
- Drive consistent, high-quality use of electronic systems.
- Recruit, rota and develop a skilled team; ensure inductions, supervision, appraisals, training, SSSC registration checks are in place.
- Run a rolling audit schedule, close actions on time, and use data to reduce incidents/concerns and improve outcomes.
- Lead on Adult Support & Protection, incident/complaints handling, medication safety and risk assessments; complete learning reviews.
- Build positive relationships with people we support, families and commissioning teams, supporting sustainable growth and package stability.
- Participate in the on-call rota and provide effective decision-making out of hours.
- Manage hours and mileage prudently; track KPIs (hours delivered, missed/late visits, training, audits).
- Model kindness, accountability and continuous improvement; recognise great work and address poor practice early and fairly.
Skills and Experience:
- Proven leadership in care at home / housing support (or closely related) with strong knowledge of Scottish regulation and the Care Inspectorate.
- Confident with digital systems and using data to drive decisions.
- Excellent people leadership: coaching, communication, rota planning and performance management.
- Solid understanding of medication management, adult support & protection, infection prevention & control, and risk.
- Relationship-builder who can work well with families, commissioners and multidisciplinary partners.
- Organised, calm under pressure, solution-focused and able to prioritise competing demands.
- Experience of managing self-directed care packages.
- Full UK driving licence and access to a car for work.
Qualifications:
- SVQ 4 in Health & Social Care (or working towards) and SVQ 4 in Management (or equivalent) preferred.
- SSSC registration (eligibility to register) for a manager of a care at home/housing support service.
What do we offer you in return for your motivation and outstanding efforts?
- Competitive Salary - up to £40,000
- 28 days holidays
- Wagestream Access of up to 50% of wages before payday
- Eligible for Blue light card.
- Health Assured, Employee assistance & benefit Programme.
- A supportive, values-led organisation that backs quality and development.
- Induction, ongoing training and leadership development.
- Mileage, on-call allowance and tools to do your job well (digital care systems).
- Opportunity to shape a growing service and make a real difference locally.
Service Manager employer: Keane Premier Group Ltd
Contact Detail:
Keane Premier Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care and how you can contribute to their mission. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your leadership style and how you handle challenges in care management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in care at home and housing support. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your leadership abilities!
Showcase Your Digital Savvy: Since we use digital systems like Care planner and RADAR Healthcare, it’s a good idea to mention any experience you have with similar tools. We’re looking for someone who can drive decisions using data, so let us know how you’ve done this in the past.
Highlight Your People Skills: As a Service Manager, building relationships is key! Share examples of how you’ve successfully led teams or worked with families and commissioners. We love to see candidates who can inspire and motivate others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Keane Premier Group Ltd
✨Know Your Stuff
Make sure you’re familiar with the Health & Social Care Standards and the Care Inspectorate requirements. Brush up on your knowledge of digital systems like Care planner and RADAR Healthcare, as these are crucial for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve inspired your team or improved service delivery. This will demonstrate your ability to foster a positive team environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing incidents or complaints. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Build Rapport
During the interview, try to connect with your interviewers. Show genuine interest in their work and the organisation’s mission. Building a good rapport can leave a lasting impression and show that you’re a great fit for their team.
