Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage service delivery and ensure high-quality care for clients.
- Company: Keane Premier Group is a top Health and Social Care provider in Lanarkshire.
- Benefits: Enjoy competitive pay and the chance to make a real difference in people's lives.
- Why this job: Join a reputable company that values quality care and community support.
- Qualifications: Candidates must have the right to work in the UK; experience in care is a plus.
- Other info: This role is perfect for those passionate about health and social care.
The predicted salary is between 28800 - 43200 £ per year.
Due to restrictions on the number of certificates we can issue at present, candidates without an existing visa or right to work in the UK are unlikely to be suitable for the advertised post.
Keane Premier Group is a leading Health and Social Care provider within Lanarkshire, delivering residential and community support to a first-class standard.
Keane Premier Support Services (KPSS) provides high-quality, person-centred care at home and housing support across North & South Lanarkshire. We use digital systems (Care planner, RADAR Healthcare) to make care safer, smarter and more responsive.
Keane Premier Support Services (KPSS) are looking for a Service Manager to lead our team in North Lanarkshire through an exciting period of change, through innovative practice and high-quality service delivery. You will enable and promote positive and productive team environments and cultures for all staff. You will lead and develop our community care employees to successfully deliver service outcomes whilst maintaining operational quality and continuous improvement of services.
The role
Location: North Lanarkshire (covering Airdrie, Coatbridge, Cumbernauld & surrounding areas)
Contract: Full-time, permanent
Reports to: Head of Quality Development
Were looking for an experienced, values-driven Service Manager to lead our North Lanarkshire service. Youll be accountable for safe delivery, compliance and growth, inspiring a stable team and excellent outcomes for the people we support.
Main Responsibilities:
- Grow the service, the service is currently a small service with good standing and gradings with the Care Inspectorate, this is a real opportunity to grow and develop an established services to be a provider of choice in the North Lanarkshire area.
- Ensure care at home & housing support is planned and delivered to individual outcomes, rights and choices.
- Oversee the planning and delivery of support services to clients within the community.
- Ensure services are tailored to meet the individual needs and preferences of clients.
- Maintain full compliance with the Health & Social Care Standards and Care Inspectorate requirements; prepare for and lead inspections.
- Drive consistent, high-quality use of electronic systems.
- Recruit, rota and develop a skilled team; ensure inductions, supervision, appraisals, training, SSSC registration checks are in place.
- Run a rolling audit schedule, close actions on time, and use data to reduce incidents/concerns and improve outcomes.
- Lead on Adult Support & Protection, incident/complaints handling, medication safety and risk assessments; complete learning reviews.
- Build positive relationships with people we support, families and commissioning teams, support sustainable growth and package stability.
- Participate in the on-call rota and provide effective decision-making out of hours.
- Manage hours, and mileage prudently; track KPIs (hours delivered, missed/late visits, training, audits).
- Model kindness, accountability and continuous improvement; recognise great work and address poor practice early and fairly.
Skills and Experience:
- Proven leadership in care at home / housing support (or closely related) with strong knowledge of Scottish regulation and the Care Inspectorate.
- Confident with digital systems and using data to drive decisions.
- Excellent people leadership: coaching, communication, rota planning and performance management.
- Solid understanding of medication management, adult support & protection, infection prevention & control, and risk.
- Relationship-builder who can work well with families, commissioners and multidisciplinary partners.
- Organised, calm under pressure, solution-focused and able to prioritise competing demands.
- Experience of managing self-directed care packages.
- Full UK driving licence and access to a car for work.
Qualifications:
- SVQ 4 in Health & Social Care (or working towards) and SVQ 4 in Management (or equivalent) preferred.
- SSSC registration (eligibility to register) for a manager of a care at home/housing support service.
What do we offer you in return for your motivation and outstanding efforts?
- Competitive Salary -up to £40,000
- 28 days holidays
- Wagestream Access of up to 50% of wages before payday
- Eligible for Blue light card.
- Health Assured, Employee assistance & benefit Programme.
- A supportive, values-led organisation that backs quality and development.
- Induction, ongoing training and leadership development.
- Mileage, on-call allowance and tools to do your job well (digital care systems).
- Opportunity to shape a growing service and make a real difference locally.
Service Manager employer: Keane Premier Group Ltd
Contact Detail:
Keane Premier Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Make sure you have a clear understanding of the health and social care sector in the UK. Familiarise yourself with current regulations, best practices, and the specific needs of the community in Lanarkshire to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the health and social care field. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals for the Service Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and experience managing teams in a care setting. Be ready to share specific examples of how you've improved service delivery or supported staff development in previous roles.
✨Tip Number 4
Research Keane Premier Group thoroughly. Understand their mission, values, and the services they provide. Tailoring your conversation to align with their goals will show your genuine interest in the role and the organisation.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Manager position. Tailor your application to highlight relevant experience in health and social care.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in health and social care, particularly any management experience. Use specific examples to demonstrate your skills and achievements.
Address Visa Requirements: Since the company has specified that candidates without an existing visa or right to work in the UK are unlikely to be suitable, make sure to clearly state your eligibility to work in the UK in your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your passion for providing high-quality care. Mention why you want to work with Keane Premier Group specifically.
How to prepare for a job interview at Keane Premier Group Ltd
✨Research the Company
Before your interview, take some time to learn about Keane Premier Group. Understand their values, services, and recent developments in the health and social care sector. This knowledge will help you tailor your answers and show genuine interest.
✨Highlight Relevant Experience
As a Service Manager, you'll need to demonstrate your experience in managing teams and delivering high-quality care. Prepare specific examples from your past roles that showcase your leadership skills and ability to handle challenges in a care setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios you might face in the role and how you would address them. This will show your potential employer that you're ready for the responsibilities of the position.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that reflect your understanding of the role and the company. Inquire about their approach to staff development or how they measure success in service delivery. This demonstrates your proactive attitude and commitment to the role.
