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- Tasks: Manage service delivery and ensure high-quality support for clients.
- Company: Join Keane Premier Group, a top Health and Social Care provider in Lanarkshire.
- Benefits: Enjoy competitive pay, professional development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working in a dynamic and caring culture.
- Qualifications: Experience in health and social care is preferred; strong communication skills are essential.
- Other info: Candidates without a UK visa may not be suitable for this role.
The predicted salary is between 28800 - 43200 £ per year.
Due to restrictions on the number of certificates we can issue at present, candidates without an existing visa or right to work in the UK are unlikely to be suitable for the advertised post.
Keane Premier Group is a leading Health and Social Care provider within Lanarkshire, delivering residential and community support to a first-class standard.
Keane Premier Support Services (KPSS) provides high-quality, person-centred care at home and housing support across North & South Lanarkshire. We use digital systems (Care planner, RADAR Healthcare) to make care safer, smarter and more responsive.
Keane Premier Support Services (KPSS) are looking for a Service Manager to lead our team in North Lanarkshire through an exciting period of change, through innovative practice and high-quality service delivery. You will enable and promote positive and productive team environments and cultures for all staff. You will lead and develop our community care employees to successfully deliver service outcomes whilst maintaining operational quality and continuous improvement of services.
The role
Location: North Lanarkshire (covering Airdrie, Coatbridge, Cumbernauld & surrounding areas)
Contract: Full-time, permanent
Reports to: Head of Quality Development
We’re looking for an experienced, values-driven Service Manager to lead our North Lanarkshire service. You’ll be accountable for safe delivery, compliance and growth, inspiring a stable team and excellent outcomes for the people we support.
Main Responsibilities
- Grow the service, which is currently a small service with good standing and gradings with the Care Inspectorate, and develop it into a provider of choice in the North Lanarkshire area.
- Ensure care at home & housing support is planned and delivered to individual outcomes, rights and choices.
- Oversee the planning and delivery of support services to clients within the community.
- Ensure services are tailored to meet the individual needs and preferences of clients.
- Maintain full compliance with the Health & Social Care Standards and Care Inspectorate requirements; prepare for and lead inspections.
- Drive consistent, high-quality use of electronic systems.
- Recruit, rota and develop a skilled team; ensure inductions, supervision, appraisals, training, SSSC registration checks are in place.
- Run a rolling audit schedule, close actions on time, and use data to reduce incidents / concerns and improve outcomes.
- Lead on Adult Support & Protection, incident / complaints handling, medication safety and risk assessments; complete learning reviews.
- Build positive relationships with people we support, families and commissioning teams, support sustainable growth and package stability.
- Participate in the on-call rota and provide effective decision-making out of hours.
- Manage hours, and mileage prudently; track KPIs (hours delivered, missed / late visits, training, audits).
- Model kindness, accountability and continuous improvement; recognise great work and address poor practice early and fairly.
Skills and Experience
- Proven leadership in care at home / housing support (or closely related) with strong knowledge of Scottish regulation and the Care Inspectorate.
- Confident with digital systems and using data to drive decisions.
- Excellent people leadership: coaching, communication, rota planning and performance management.
- Solid understanding of medication management, adult support & protection, infection prevention & control, and risk.
- Relationship-builder who can work well with families, commissioners and multidisciplinary partners.
- Organised, calm under pressure, solution-focused and able to prioritise competing demands.
- Experience of managing self-directed care packages.
- Full UK driving licence and access to a car for work.
Qualifications
- SVQ 4 in Health & Social Care (or working towards) and SVQ 4 in Management (or equivalent) preferred.
- SSSC registration (eligibility to register) for a manager of a care at home / housing support service.
What we offer
- Competitive Salary – up to £40,000
- 28 days holidays
- Wagestream – access of up to 50% of wages before payday
- Eligible for Blue Light card.
- Health Assured, Employee assistance & benefit Programme.
- A supportive, values-led organisation that backs quality and development.
- Induction, ongoing training and leadership development.
- Mileage, on-call allowance and tools to do your job well (digital care systems).
- Opportunity to shape a growing service and make a real difference locally.
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Service Manager employer: Keane Premier Group Ltd
Contact Detail:
Keane Premier Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Make sure you have a clear understanding of the health and social care sector in the UK. Familiarise yourself with current trends, challenges, and regulations that affect service management in this field.
✨Tip Number 2
Network with professionals already working in the health and social care industry. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Research Keane Premier Group specifically. Understand their values, mission, and the services they offer. Tailoring your approach to align with their goals can make a significant difference.
✨Tip Number 4
Prepare for potential interviews by practising common questions related to service management in health and social care. Be ready to discuss your experience and how it aligns with the role at Keane Premier Group.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Manager position. Tailor your application to highlight how your skills and experiences align with what Keane Premier Group is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in health and social care, particularly in management roles. Use specific examples to demonstrate your leadership skills and ability to deliver high-quality support services.
Address Visa Requirements: Since the job specifies that candidates without an existing visa or right to work in the UK are unlikely to be suitable, make sure to clearly state your eligibility to work in the UK in your application. This will help avoid any confusion during the selection process.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for working in health and social care. Mention why you want to work for Keane Premier Group specifically and how you can contribute to their mission.
How to prepare for a job interview at Keane Premier Group Ltd
✨Research the Company
Before your interview, take some time to learn about Keane Premier Group and their values. Understanding their mission in health and social care will help you align your answers with what they are looking for.
✨Showcase Relevant Experience
As a Service Manager, you'll need to demonstrate your experience in managing teams and delivering high-quality care. Prepare specific examples from your past roles that highlight your leadership skills and problem-solving abilities.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to service management. Think through potential scenarios and how you would approach them, focusing on your decision-making process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
