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- Tasks: Lead a team to deliver high-quality care and support services in North Lanarkshire.
- Company: Keane Premier Group, a top Health and Social Care provider in Lanarkshire.
- Benefits: Competitive salary, 28 days holiday, and access to Wagestream for early wage access.
- Why this job: Make a real difference in the community while shaping a growing service.
- Qualifications: Experience in care management and strong leadership skills required.
- Other info: Join a supportive, values-led organisation with excellent training and development opportunities.
The predicted salary is between 34000 - 46000 £ per year.
Due to restrictions on the number of certificates we can issue at present, candidates without an existing visa or right to work in the UK are unlikely to be suitable for the advertised post. Keane Premier Group is a leading Health and Social Care provider within Lanarkshire, delivering residential and community support to a first-class standard. Keane Premier Support Services (KPSS) provides high-quality, person-centred care at home and housing support across North & South Lanarkshire. We use digital systems (Care planner, RADAR Healthcare) to make care safer, smarter and more responsive.
Keane Premier Support Services (KPSS) are looking for a Service Manager to lead our team in North Lanarkshire through an exciting period of change, through innovative practice and high-quality service delivery. You will enable and promote positive and productive team environments and cultures for all staff. You will lead and develop our community care employees to successfully deliver service outcomes whilst maintaining operational quality and continuous improvement of services.
Main Responsibilities:
- Grow the service, the service is currently a small service with good standing and gradings with the Care Inspectorate, this is a real opportunity to grow and develop an established service to be a provider of choice in the North Lanarkshire area.
- Ensure care at home & housing support is planned and delivered to individual outcomes, rights and choices.
- Oversee the planning and delivery of support services to clients within the community.
- Ensure services are tailored to meet the individual needs and preferences of clients.
- Maintain full compliance with the Health & Social Care Standards and Care Inspectorate requirements; prepare for and lead inspections.
- Drive consistent, high-quality use of electronic systems.
- Recruit, rota and develop a skilled team; ensure inductions, supervision, appraisals, training, SSSC registration checks are in place.
- Run a rolling audit schedule, close actions on time, and use data to reduce incidents/concerns and improve outcomes.
- Lead on Adult Support & Protection, incident/complaints handling, medication safety and risk assessments; complete learning reviews.
- Build positive relationships with people we support, families and commissioning teams, support sustainable growth and package stability.
- Participate in the on-call rota and provide effective decision-making out of hours.
- Manage hours, and mileage prudently; track KPIs (hours delivered, missed/late visits, training, audits).
- Model kindness, accountability and continuous improvement; recognise great work and address poor practice early and fairly.
Skills and Experience:
- Proven leadership in care at home / housing support (or closely related) with strong knowledge of Scottish regulation and the Care Inspectorate.
- Confident with digital systems and using data to drive decisions.
- Excellent people leadership: coaching, communication, rota planning and performance management.
- Solid understanding of medication management, adult support & protection, infection prevention & control, and risk.
- Relationship-builder who can work well with families, commissioners and multidisciplinary partners.
- Organised, calm under pressure, solution-focused and able to prioritise competing demands.
- Experience of managing self-directed care packages.
- Full UK driving licence and access to a car for work.
Qualifications:
- SVQ 4 in Health & Social Care (or working towards) and SVQ 4 in Management (or equivalent) preferred.
- SSSC registration (eligibility to register) for a manager of a care at home/housing support service.
What do we offer you in return for your motivation and outstanding efforts?
- Competitive Salary - up to £40,000
- 28 days holidays
- Wagestream Access of up to 50% of wages before payday
- Eligible for Blue light card.
- Health Assured, Employee assistance & benefit Programme.
- A supportive, values-led organisation that backs quality and development.
- Induction, ongoing training and leadership development.
- Mileage, on-call allowance and tools to do your job well (digital care systems).
- Opportunity to shape a growing service and make a real difference locally.
Locations
Service Manager in Glasgow, Scotland employer: Keane Premier Group Ltd
Contact Detail:
Keane Premier Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Glasgow, Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those connected to Keane Premier Group. Attend local events or join online forums to get your name out there and show your passion for the role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care and think about how your experience aligns with their mission. We want to see you shine and demonstrate that you're the perfect fit for the Service Manager role!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've successfully led teams in the past, especially in care settings. We love hearing about your ability to inspire and develop others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Keane Premier Group.
We think you need these skills to ace Service Manager in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in care at home and housing support. We want to see how your skills align with our values and the specific requirements of the Service Manager role.
Showcase Your Leadership Skills: As a Service Manager, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Share examples of how you've successfully managed teams and improved service delivery in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Keane Premier Group Ltd
✨Know Your Stuff
Make sure you’re well-versed in the Health & Social Care Standards and the Care Inspectorate requirements. Brush up on your knowledge of digital systems like Care planner and RADAR Healthcare, as they’re crucial for the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing care services. Think about specific situations where you’ve inspired a team or improved service delivery, as this will resonate with the interviewers.
✨Demonstrate Your People Skills
Be ready to discuss how you build relationships with clients, families, and multidisciplinary partners. Share stories that illustrate your ability to communicate effectively and resolve conflicts, as these are key in a Service Manager role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing incidents or ensuring compliance. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
