Regional Manager in Glasgow

Due to restrictions on the number of certificates we can issue at present, candidates without an existing visa or right to work in the UK are unlikely to be suitable for the advertised post.

As the Regional Manager, you will provide strategic and operational leadership across a portfolio of care services within our Central region, with support provided to other regions as required. Reporting to the Group Operations Director, you will support Home and Service Managers to achieve high standards of quality, regulatory compliance, financial sustainability and workforce stability.

The role is based at our Head Office in Cambuslang, with travel across Scotland and participation in the Senior On-Call Rota required.

Your leadership and management skills will play a vital role in driving service excellence and operational performance across multiple services. Your passion for the job will enable you to ensure the delivery of outstanding person-centred care and help inspire, motivate and develop the leaders in your region.

At Keane, we believe in taking care of the people who care for others. Here’s what we offer to support your wellbeing and development:

• Private Healthcare - giving you fast access to treatment and support when you need it.
• Life Assurance - for peace of mind.
• 34 days’ holiday (pro rata) - so you can rest and recharge.
• Early access to a portion of your earnings withStream
• Health Assured Employee Assistance Programme, with 24/7 support via the Wisdom app and helpline– access health checks, wellbeing tools, legal advice, and much more.
• Free confidential counselling sessions - up to 6 Structured counselling sessions via phone, online or face-to-face.
• Bright Exchange, available through the Wisdom app - unlock exclusive deals and discounts on a wide range of products and services.
• Exclusive high street discounts through the Blue Light Card.
• Free mortgage consultation with McCusker Mortgage Solutions.
• Comprehensive induction and ongoing training to support your confidence and success – including paid training to help you feel ready and supported from day one.
• Clear opportunities to grow, with real career progression routes to help you reach your full potential.

Benefits are non-contractual and may be amended or withdrawn at any time.

Main Responsibilities:

• Lead, mentor and support Home and Service Managers across your region through coaching, management meetings and performance management.
• Oversee the day-to-day operation of your services, ensuring compliance with Care Inspectorate regulations, health and safety legislation and company policy.
• Carry out audits and service reviews, ensuring action plans are developed and delivered.
• Oversee clinical and personal care standards, including medication management and care planning.
• Lead investigations into complaints, incidents and safeguarding concerns, ensuring lessons are learned.
• Take an active lead on people matters across your region, overseeing employee relations cases and guiding on the most complex, in line with employment law and Company policy.
• Ensure rota planning is safe, compliant and cost-effective, with Working Time Regulations, right to work and safer recruitment requirements met across all services.
• Oversee workforce planning, recruitment and retention, controlling staffing costs and reducing agency usage.
• Champion staff engagement and recognition, actively taking part in initiatives that boost morale and celebrate success.
• Manage budgets and financial performance, taking corrective action where required.
• Grow occupancy and delivered hours, supporting marketing and business development.
• Build strong relationships with local authorities, NHS Scotland, commissioners and regulatory bodies.
• Promote a positive, open and person-centred culture for residents, families and staff.
• Provide senior on-call cover and act as the escalation point for emergencies.

Qualifications:

• Full UK driving licence and willingness to travel across Scotland.
• Active NMC registration (desirable).
• Experience managing both care home and care at home services (desirable).
• Experience leading transformational change and service development programmes (desirable).
• Leadership and Management qualification.
• Significant regional or multi-site management experience within health and social care.
• Strong leadership, coaching and performance management skills, with the ability to inspire, motivate and develop leaders.
• Excellent communication and relationship-building abilities.
• Experience managing quality, compliance, workforce and financial performance.
• Strong analytical and problem-solving skills.
• Commercial awareness and financial accountability.
• Resilience, professionalism and a solutions-focused mindset.
• Commitment to person-centred care and continuous improvement.