At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join a vibrant hospitality team dedicated to exceptional guest experiences.
- Benefits: Flexible part-time hours, great team atmosphere, and opportunities for personal growth.
- Other info: Dynamic role with a chance to learn about the hospitality industry.
- Why this job: Perfect for those who love interacting with people and creating memorable moments.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 12 - 15 € per hour.
As Front Desk Agent, you will be responsible for all guest transactions, advice and local insights. You will anticipate every detail to ensure an exceptional guest experience is delivered. This is a part time role.
Education & Experience
- Experience working in a customer facing environment, preferably within a hospitality venue.
- Knowledge of Central Reservations Systems is preferred.
- Experience of working within structured team environment.
- Highly motivated and enthusiastic and good team player.
- Demonstrate strong interpersonal skills and be able to communicate and engage effectively at all levels.
- Remain focused at all times and able to prioritise, work under pressure and meet deadlines.
Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge VIP guests and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out – take IDs and hand out room keys.
- Stay one step ahead of guests’ needs – record and act on their preferences, handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe at all times. Following our safety procedures, you will report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Be willing to assist with other ad-hoc duties when your colleagues need your help.
Receptionist / Night Receptionist in Newcastle upon Tyne employer: KE Hotels
Join our vibrant team as a Receptionist / Night Receptionist, where we prioritise exceptional guest experiences in a supportive and dynamic work environment. Our company fosters a culture of teamwork and personal growth, offering opportunities for skill development and career advancement within the hospitality sector. Located in a bustling area, we provide a unique chance to engage with diverse guests while enjoying flexible part-time hours that fit your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Night Receptionist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the industry, be ready to share why you’d be a great fit as a Front Desk Agent. Highlight your customer service experience and enthusiasm for creating memorable guest experiences.
✨Tip Number 3
Stay proactive! If you see a job listing that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team via LinkedIn or email to express your interest and ask any questions about the role.
✨Tip Number 4
Keep an eye on our website! We regularly post new opportunities, and applying through our site can give you a better chance of standing out. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Receptionist / Night Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about creating memorable experiences for guests!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles, especially in hospitality. We love seeing how your past experiences can contribute to our team, so connect the dots for us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at KE Hotels
✨Know Your Stuff
Familiarise yourself with the company and its values. Understand what makes their guest experience exceptional and be ready to discuss how you can contribute to that. Research local attractions and events, as this will show your enthusiasm for providing guests with valuable insights.
✨Show Off Your People Skills
As a Front Desk Agent, strong interpersonal skills are key. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to ensure a guest's satisfaction – these stories will resonate well during the interview.
✨Stay Calm Under Pressure
The hospitality environment can be hectic, so be ready to demonstrate how you manage stress. You might be asked situational questions about handling difficult guests or busy periods. Practice your responses to show that you can remain focused and prioritise tasks effectively.
✨Dress to Impress
As a brand ambassador, your appearance matters. Dress smartly for the interview to reflect the professional image of the company. This not only shows respect for the role but also gives a glimpse of how you would present yourself to guests.
