Hampton by Hilton Newcastle is recruitinga full time Guest Service Manager. We want a confident communicator who brings personality and shine to our team.
The perfect candidate will have supervisoryor management experience in the hospitality industry, ideally having worked ina hotel, bar or restaurant.
Hours: 40 hours per week (working a mix of 8-hourand 12-hour shifts)
Shifts: 4 or5 shifts per week (including mornings, evenings and weekends)
Main Roles &Responsibilities
- Managing a team of Guest Service, andFood & Beverage assistants.
- Working across all departments includingreception, bar & kitchen
- Helping guests & creating positiveexperiences
- Manage hotel room inventory &checking guests in/out
- Managing bills & payments
- Prepare food, clean, tidy, restock, takedeliveries.
- Running the bar
- Follow all food safety, licensing andhealth and safety policies to work safely
You will have 'Hamptonality'
- Great energy and a can-do attitude
- Great at managing people, and you lovechatting with guests
- Skilled multitasker who can balance hardwork with great service
- Clear communicator fluent in English (andother languages a plus!)
Useful Experience
- Supervisor or management experience inhospitality industry
- Knowledge of hotel reservation systems
- Knowledge of Food Safety & Licensinglaws
Perks
- Permanent contract with salary exceedingnational living wage.
- Paid breaks for shifts that exceed 6hours.
- Hilton Team Member Travel Program, givingdiscounted stays across 7,000+ hotels worldwide. Including 50% off food& drink.
- Hilton University platform and FLOW forall training requirements.
- WeCare app – to support your mental,physical, social and financial wellbeing.
- BHN Extras! -bYondprepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme – for freeeye tests and help towards prescription glasses
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Guest Service Manager in Newcastle upon Tyne employer: KE Hotels
As a Reception Team Member, you will thrive in a vibrant and supportive work culture that prioritises employee growth and development. Our commitment to exceptional guest experiences is matched by our dedication to fostering a collaborative environment where your contributions are valued. Located in a bustling area, we offer unique advantages such as flexible scheduling, ongoing training opportunities, and the chance to be part of a dynamic team that celebrates success together.
