Assistant Front Office Manager in Newcastle upon Tyne

We are looking for a passionate and attentive individual to join our hotel team. Reporting to the Front Office Manager and Rooms Division Manager, you will play a key role in the smooth running of the hotel.

Key Responsibilities:

· Be the warm welcome that kicks off a memorable guest experience.

· Deal with guests promptly upon arrival and departure, as per Company standards for check in and out procedures.

· Assist with reviews and update where appropriate.

· Ensure the safety and security of guests and hotel property.

· Support all department heads in maintaining service standard excellence.

· Handle cash and credit transactions.

· Jump into other ad-hoc duties when your colleagues need your help.

· Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.

· Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Concierge and Front Desk Area.

· Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.

· To be an ambassador for the hotel industry and the IHG hotel brand.

Our ideal candidate will have:

· Positive demeanour

· Confident, calm, and professional telephone manner

· Flexibility

· Problem solving skills

· Good initiative

· Experience working in a customer facing environment, preferably within a hospitality venue

· Excellent communication skills

· Computer proficiency (Opera PMS)

· Attention to detail

· Highly motivated and enthusiastic and good team player