At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a dynamic hotel environment.
- Company: Join the welcoming team at Hampton by Hilton Newcastle.
- Benefits: Enjoy competitive pay, paid breaks, and amazing discounts on travel and dining.
- Other info: Permanent contract with excellent training and wellbeing support.
- Why this job: Be the heart of hospitality, making guests smile every day!
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
Hampton by Hilton Newcastle is recruiting a full time Guest Service Manager. We want a confident communicator who brings personality and shine to our team.
The perfect candidate will have supervisory or management experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant.
- Shifts: 4 or 5 shifts per week (including mornings, evenings and weekends)
- Main Roles & Responsibilities
- Managing a team of Guest Service, and Food & Beverage assistants.
- Working across all departments including reception, bar & kitchen
- Helping guests & creating positive experiences
- Manage hotel room inventory & checking guests in/out
- Managing bills & payments
- Prepare food, clean, tidy, restock, take deliveries.
- Running the bar
- Follow all food safety, licensing and health and safety policies to work safely
- You will have 'Hamptonality'
- Great energy and a can-do attitude
- Great at managing people, and you love chatting with guests
- Skilled multitasker who can balance hard work with great service
- Clear communicator fluent in English (and other languages a plus!)
- Useful Experience
- Supervisor or management experience in hospitality industry
- Knowledge of hotel reservation systems
- Knowledge of Food Safety & Licensing laws
Perks
- Permanent contract with salary exceeding national living wage.
- Paid breaks for shifts that exceed 6 hours.
- Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide. Including 50% off food & drink.
- Hilton University platform and FLOW for all training requirements.
- We Care app – to support your mental, physical, social and financial wellbeing.
BHN Extras! - b Yond prepaid shopping card, discounted digital gift cards.
- Eye Care voucher scheme - for free eye tests and help towards prescription glasses
If this sounds like the job for you, please get in touch!
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Guest Services Manager employer: KE Hotels
Join our vibrant Night Team in the heart of the hospitality sector, where we prioritise exceptional guest experiences and a supportive work environment. We offer competitive benefits, a culture of teamwork, and opportunities for personal and professional growth, all while working in a dynamic location that attracts diverse guests. Embrace the chance to make a meaningful impact on our guests' stays and develop your skills in a rewarding role.
