At a Glance
- Tasks: Be the friendly face that creates unforgettable guest experiences at our front desk.
- Company: Join a vibrant hospitality team dedicated to exceptional service.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Great opportunity for personal growth and teamwork in a lively setting.
- Why this job: Perfect for those who love meeting new people and making their day better.
- Qualifications: Customer service experience and a passion for hospitality.
The predicted salary is between 12 - 15 £ per hour.
As Front Desk Agent, you will be responsible for all guest transactions, advice and local insights. You will anticipate every detail to ensure an exceptional guest experience is delivered. This is a part time role.
Education & Experience
- Experience working in a customer facing environment, preferably within a hospitality venue.
- Knowledge of Central Reservations Systems is preferred.
- Experience of working within structured team environment.
- Highly motivated and enthusiastic and good team player.
- Demonstrate strong interpersonal skills and be able to communicate and engage effectively at all levels.
- Remain focused at all times and able to prioritise, work under pressure and meet deadlines.
Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge VIP guests and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out – take IDs and hand out room keys.
- Stay one step ahead of guests’ needs – record and act on their preferences, handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe at all times. Following our safety procedures, you will report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Be willing to assist with other ad-hoc duties when your colleagues need your help.
Part Time Receptionist employer: KE Hotels (Newcastle)
Join our vibrant team as a Part Time Receptionist, where you will be at the forefront of creating memorable experiences for our guests. We pride ourselves on fostering a supportive work culture that values teamwork and personal growth, offering opportunities for skill development in the hospitality sector. Located in a bustling area, our establishment not only provides competitive benefits but also encourages a dynamic environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice your people skills! Since this role is all about guest interactions, try role-playing common scenarios with a friend. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Stay updated on local events and attractions! Being knowledgeable about the area will not only help you in interviews but also show that you’re genuinely interested in providing an exceptional guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our team and make a difference at the front desk.
We think you need these skills to ace Part Time Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your enthusiasm for hospitality and how you can contribute to creating memorable guest experiences.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles, especially in hospitality. We love seeing how your past experiences align with what we’re looking for, so be specific about your skills and achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at KE Hotels (Newcastle)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Desk Agent. Familiarise yourself with guest transactions, local insights, and how to create an exceptional guest experience. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with guests, be prepared to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond for a customer or handled a difficult situation effectively. This will demonstrate your strong interpersonal skills and ability to engage with guests.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, prioritisation, and working under pressure. Prepare answers that highlight your motivation and enthusiasm for the role. You might be asked how you would handle a busy check-in period or a guest complaint, so think through your responses ahead of time.
✨Dress the Part and Be Professional
As a brand ambassador, your appearance matters. Dress smartly for the interview to reflect the professional image expected in hospitality. Also, remember to bring a positive attitude and a warm smile – it’s the first step in making a great impression!
