At a Glance
- Tasks: Provide exceptional guest services and maintain cleanliness for a memorable stay.
- Company: Join a vibrant hospitality team dedicated to guest satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in the hospitality sector.
- Other info: Dynamic night environment with a chance to meet diverse people.
- Why this job: Be the friendly face that makes guests feel welcome and valued.
- Qualifications: Strong guest service skills; previous experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a dedicated and friendly individual to join our Night Team in the hospitality sector. The ideal candidate will play a vital role in ensuring that guests have a pleasant and memorable experience during their stay. As a part of our Night Team, you will be responsible for providing exceptional guest services, maintaining cleanliness, and assisting with various tasks to support the smooth operation of our establishment.
Duties
- Greet guests warmly upon arrival and assist with luggage handling.
- Maintain cleanliness and organisation of the lobby, entrance, and other public areas.
- Provide information about hotel amenities, services, and local attractions to guests.
- Assist guests with check-in and check-out processes as needed.
- Respond promptly to guest requests and inquiries with professionalism and courtesy.
- Monitor the condition of the premises and report any maintenance issues to management.
- Collaborate with other staff members to ensure seamless service delivery.
- Uphold hotel standards of cleanliness, safety, and guest satisfaction at all times.
Experience
- Previous experience in a hotel or hospitality environment is preferred but not essential.
- Strong guest service skills with a focus on creating positive experiences for visitors.
- Bilingual or multilingual abilities are an advantage, enhancing communication with diverse guests.
- Excellent phone etiquette for handling inquiries and reservations effectively.
- A proactive attitude towards problem-solving and attention to detail in all tasks undertaken.
Night Team Member employer: KE Hotels (Newcastle)
At KE Hotels in Newcastle, we pride ourselves on creating a welcoming and supportive work environment for our team members. As a part-time Front Desk Agent, you will not only play a crucial role in enhancing guest experiences but also benefit from ongoing training and development opportunities that foster personal and professional growth. Our commitment to teamwork and open communication ensures that every employee feels valued and empowered to contribute to our vibrant hospitality culture.
