At a Glance
- Tasks: Be the friendly face that creates unforgettable guest experiences at our front desk.
- Company: Join a vibrant hospitality team dedicated to exceptional service.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Great opportunity to develop skills in a dynamic and supportive team.
- Why this job: Perfect for those who love interacting with people and making their day better.
- Qualifications: Customer service experience and a passion for hospitality.
The predicted salary is between 12 - 15 £ per hour.
As Front Desk Agent, you will be responsible for all guest transactions, advice and local insights. You will anticipate every detail to ensure an exceptional guest experience is delivered. This is a part time role.
Education & Experience
- Experience working in a customer facing environment, preferably within a hospitality venue.
- Knowledge of Central Reservations Systems is preferred.
- Experience of working within structured team environment.
- Highly motivated and enthusiastic and good team player.
- Demonstrate strong interpersonal skills and be able to communicate and engage effectively at all levels.
- Remain focused at all times and able to prioritise, work under pressure and meet deadlines.
Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge VIP guests and returning guests, in person or on the phone.
- Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out – take IDs and hand out room keys.
- Stay one step ahead of guests’ needs – record and act on their preferences, handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe at all times. Following our safety procedures, you will report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Be willing to assist with other ad‑hoc duties when your colleagues need your help.
Part Time Receptionist in Newcastle upon Tyne employer: KE Hotels (Newcastle)
Join our vibrant team as a Part Time Receptionist, where you will be at the forefront of creating unforgettable experiences for our guests. We pride ourselves on fostering a supportive work culture that values teamwork and personal growth, offering flexible hours and opportunities to develop your skills in the hospitality industry. Located in a bustling area, our establishment not only provides a dynamic work environment but also encourages you to engage with the local community, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Receptionist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to share why you're the perfect fit for the Front Desk Agent role. Highlight your customer service experience and enthusiasm for creating memorable guest experiences.
✨Tip Number 3
Stay proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in landing that part-time gig!
✨Tip Number 4
Be prepared for interviews! Research common questions for reception roles and think about how your skills match what they’re looking for. Show off your strong interpersonal skills and ability to handle pressure – it’s what they want to see!
We think you need these skills to ace Part Time Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your enthusiasm for hospitality and how you can contribute to creating memorable guest experiences.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles, especially in hospitality. We love seeing how your past experiences can help you excel as our Front Desk Agent!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team. Avoid fluff and focus on what matters!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at KE Hotels (Newcastle)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Desk Agent. Familiarise yourself with guest transactions, local insights, and how to create an exceptional guest experience. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with guests, be prepared to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond for a customer or handled a difficult situation effectively. This will demonstrate your strong interpersonal skills and ability to engage with guests.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, prioritisation, and working under pressure. Prepare answers that highlight your motivation and enthusiasm for the role. You might be asked how you would handle a busy check-in period or a guest complaint, so think through your responses ahead of time.
✨Dress the Part
As a brand ambassador, your appearance matters! Dress smartly and professionally for the interview to make a great first impression. This shows that you take the role seriously and understand the importance of representing the company well.
