At a Glance
- Tasks: Coordinate service bookings and ensure top-notch customer support in a dynamic environment.
- Company: Join KDM Hire, a leading equipment rental company with over 35 years of experience.
- Benefits: Earn £13.50 per hour, enjoy a supportive team, and develop your skills.
- Other info: Work Monday to Friday with a focus on positivity and integrity.
- Why this job: Make a real difference by delivering excellent service and supporting your team.
- Qualifications: Strong IT skills and at least 2 years of admin experience preferred.
The predicted salary is between 13.5 - 13.5 £ per hour.
Give your administration skills a new challenge!
We have a fantastic opportunity for a Service Coordinator to join our experienced team in our Mallusk Depot, to process bookings for plant service, inspections and repairs while contributing to our excellent levels of customer service.
What You Will Do
- Prioritise in house repair tasks to service team and advise sales staff on availability.
- Run routine service and repair reports.
- Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
- Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
- Manage stores and parts requests efficiently to support depot operations.
- Assist with general operational duties within the depot as required.
- Demonstrate excellent customer service in terms of attitude and action.
- Answer customer queries via telephone and email, ensuring a high level of customer service is maintained.
- What You Will Need
- Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
- Resilience, dependability and a passion for providing a great service.
- Energy and drive to get things done, taking ownership of your role and taking pride in your work.
- Strong communication and interpersonal skills.
- A minimum of 2 years’ recent administrative experience in a similar industry would be desirable.
KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland’s leading equipment rental companies.
With over 35 years of experience within the industry, our passion remains the same to simply do ‘whatever it takes’ to deliver quality equipment and services to our customers.
We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.
Hours of work
Monday – Thursday 7.30am – 5pm & Friday 7.30am – 4pm, 41.5 hrs per week
Location
Mallusk
Salary
We are an Equal Opportunity Employer.
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Service Coordinator employer: KDM HIRE
KDM Hire is an exceptional employer that values its employees and fosters a collaborative work culture in Cookstown. With a commitment to professional growth, we offer comprehensive training and development opportunities, ensuring our Plant Engineers can enhance their skills while contributing to our mission of delivering top-quality equipment and services. Join us and be part of a team that takes pride in its work and shares core values of positivity, responsibility, integrity, determination, and energy.
