At a Glance
- Tasks: Coordinate service bookings and ensure top-notch customer support in a dynamic environment.
- Company: Join KDM Hire, a leading equipment rental company with over 35 years of experience.
- Benefits: Earn £13.50 per hour, enjoy a supportive team, and develop your skills.
- Other info: Work Monday to Friday with a focus on positivity and integrity.
- Why this job: Make a real difference by delivering excellent service and supporting your team.
- Qualifications: Strong IT skills and at least 2 years of admin experience preferred.
The predicted salary is between 13.5 - 13.5 £ per hour.
Give your administration skills a new challenge!
We have a fantastic opportunity for a Service Coordinator to join our experienced team in our Mallusk Depot, to process bookings for plant service, inspections and repairs while contributing to our excellent levels of customer service.
What You Will Do
- Prioritise in house repair tasks to service team and advise sales staff on availability.
- Run routine service and repair reports.
- Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
- Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
- Manage stores and parts requests efficiently to support depot operations.
- Assist with general operational duties within the depot as required.
- Demonstrate excellent customer service in terms of attitude and action.
- Answer customer queries via telephone and email, ensuring a high level of customer service is maintained.
- What You Will Need
- Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
- Resilience, dependability and a passion for providing a great service.
- Energy and drive to get things done, taking ownership of your role and taking pride in your work.
- Strong communication and interpersonal skills.
- A minimum of 2 years’ recent administrative experience in a similar industry would be desirable.
KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland’s leading equipment rental companies.
With over 35 years of experience within the industry, our passion remains the same to simply do ‘whatever it takes’ to deliver quality equipment and services to our customers.
We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.
Hours of work
Monday – Thursday 7.30am – 5pm & Friday 7.30am – 4pm, 41.5 hrs per week
Location
Mallusk
Salary
We are an Equal Opportunity Employer.
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Service Coordinator employer: KDM HIRE
KDM Hire is an exceptional employer that values its employees and fosters a collaborative work culture in Cookstown. With a commitment to professional growth, we offer comprehensive training and development opportunities, ensuring our Plant Engineers can enhance their skills while contributing to our mission of delivering top-quality equipment and services. Join us and be part of a team that takes pride in its work and shares core values of positivity, responsibility, integrity, determination, and energy.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KDM HIRE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KDM HIRE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KDM HIRE:Your cover letter is your chance to shine! Tell us why you want to work at KDM HIRE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KDM HIRE!
How to prepare for a job interview at KDM HIRE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
