At a Glance
- Tasks: Support customers with breakdowns and manage service bookings efficiently.
- Company: Join KDM Hire, a leading equipment rental company with over 35 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Embrace our values: Positivity, Responsibility, Integrity, Determination, Energy.
- Why this job: Make a real difference in customer service while developing your administrative skills.
- Qualifications: Strong IT skills and 2 years' admin experience preferred; passion for service is key.
The predicted salary is between 25000 - 30000 £ per year.
Give your administration skills a new challenge! We have a fantastic opportunity for a Service Administrator to join our experienced team in Head Office, Cookstown, to provide breakdown support to customers, process bookings for plant service, inspections and repairs while contributing to our excellent levels of customer service.
What you will do:
- Provide breakdown support to customers, expedite service team response, monitor progress and communicate to all parties.
- Prioritise in house repair tasks to service team and advise sales staff on availability.
- Run routine service and repair reports.
- Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
- Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
- Demonstrate excellent customer service in terms of attitude and action.
What you will need:
- Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
- Resilience, dependability and a passion for providing a great service.
- Energy and drive to get things done, taking ownership of your role and taking pride in your work.
- Strong communication and interpersonal skills.
- A minimum of 2 years' recent administrative experience in a similar industry would be desirable.
KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland's leading equipment rental companies. With over 35 years of experience within the industry, our passion remains the same to simply do 'whatever it takes' to deliver quality equipment and services to our customers. We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.
If you are ready to embark on an enjoyable career, we want to hear from you. To apply click 'apply' below and attach a copy of your CV, or visit our website to download a copy of our application form.
Hours of work: Monday - Thursday 7.30am - 5pm
Service Administrator TLNT1_NI employer: KDM Hire Ltd
KDM Hire is an exceptional employer that values its employees and fosters a supportive work culture in Cookstown. With a commitment to professional growth, we offer extensive training opportunities and encourage our team members to take ownership of their roles while delivering outstanding customer service. Join us to be part of a dynamic company that prioritises positivity, responsibility, integrity, determination, and energy, ensuring a rewarding career path in the equipment rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Since KDM Hire values positivity, responsibility, and integrity, think of examples from your past experiences that showcase these traits. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your communication skills! As a Service Administrator, you'll need to demonstrate excellent customer service. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at KDM Hire. So, get that CV polished and hit 'apply'!
We think you need these skills to ace Service Administrator TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative skills, especially any experience with CRM and ERP systems, as this will show us you’re a great fit for the role.
Showcase Your Customer Service Skills:Since we value excellent customer service, include examples of how you've gone above and beyond for customers in your previous roles. This will demonstrate your passion for providing a great service, which is key for us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy! Just attach your CV or download our application form, and you’ll be one step closer to joining our dynamic team.
How to prepare for a job interview at KDM Hire Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Administrator inside out. Familiarise yourself with the specific tasks mentioned in the job description, like providing breakdown support and processing bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your IT and administrative skills during the interview. Be ready to discuss your experience with CRM and ERP systems, as well as any relevant examples from your past roles. This is your chance to prove that you have the technical know-how to excel in this position.
✨Communicate Effectively
Strong communication is key for this role, so practice articulating your thoughts clearly. Think about how you can convey your ideas and experiences in a way that reflects your interpersonal skills. Remember, it's not just about what you say, but how you say it!
✨Embrace the Company Values
KDM Hire values positivity, responsibility, integrity, determination, and energy. During your interview, try to weave these values into your responses. Share examples of how you've demonstrated these traits in your previous roles, showing that you're a perfect fit for their team culture.
