At a Glance
- Tasks: Support customers with breakdowns and manage service bookings efficiently.
- Company: Join a leading equipment rental company with over 35 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Work in a positive team that values integrity, determination, and energy.
- Why this job: Make a real difference in customer service while developing your administrative skills.
- Qualifications: Strong IT skills and at least 2 years of relevant administrative experience.
The predicted salary is between 25000 - 30000 £ per year.
Give your administration skills a new challenge! We have a fantastic opportunity for a Service Administrator to join our experienced team in Head Office, Cookstown, to provide breakdown support to customers, process bookings for plant service, inspections and repairs while contributing to our excellent levels of customer service.
What you will do:
- Provide breakdown support to customers, expedite service team response, monitor progress and communicate to all parties.
- Prioritise in house repair tasks to service team and advise sales staff on availability.
- Run routine service and repair reports.
- Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
- Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
- Demonstrate excellent customer service in terms of attitude and action.
What you will need:
- Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
- Resilience, dependability and a passion for providing a great service.
- Energy and drive to get things done, taking ownership of your role and taking pride in your work.
- Strong communication and interpersonal skills.
- A minimum of 2 years' recent administrative experience in a similar industry would be desirable.
KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland's leading equipment rental companies. With over 35 years of experience within the industry, our passion remains the same to simply do 'whatever it takes' to deliver quality equipment and services to our customers. We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.
If you are ready to embark on an enjoyable career, we want to hear from you. To apply click 'apply' below and attach a copy of your CV, or visit our website to download a copy of our application form.
Hours of work: Monday- Thursday 7.30am- 5pm & Friday 7.30am- 4pm, 41.5 hrs per week
Location: Cookstown
Salary: DOE
We are an Equal Opportunity Employer.
Service Administrator employer: KDM Hire Ltd
KDM Hire is an exceptional employer that values its employees and fosters a supportive work culture in Cookstown. With a commitment to professional growth, we offer extensive training opportunities and encourage our team members to take ownership of their roles while delivering outstanding customer service. Join us and be part of a dynamic company that prides itself on integrity, positivity, and determination, ensuring a rewarding career path for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administration and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work or achievements to the interview. This could be reports you've run or customer feedback that highlights your excellent service – it’ll help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at KDM Hire.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative skills, especially any experience with CRM and ERP systems, as these are key for the Service Administrator role.
Showcase Your Customer Service Skills:Since this role is all about providing excellent customer service, include examples of how you've gone above and beyond for customers in your previous roles. We love seeing that passion for service!
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can download our application form there if you prefer!
How to prepare for a job interview at KDM Hire Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your administrative skills and knowledge of CRM and ERP systems. Be ready to discuss how you've used these tools in your previous roles, as this will show that you’re not just a good fit for the job but also genuinely interested in the work.
✨Showcase Your Customer Service Skills
Since the role involves providing breakdown support and ensuring excellent customer service, prepare examples of how you've handled customer queries or issues in the past. Highlight your resilience and ability to communicate effectively, as these traits are key to success in this position.
✨Demonstrate Your Energy and Drive
During the interview, convey your enthusiasm for the role and the company. Share instances where you took ownership of tasks and went above and beyond to get things done. This aligns with the company's values of positivity and determination, which they clearly hold dear.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the challenges faced by the service department, or how success is measured in this role. This not only shows your interest in the position but also gives you a better understanding of what to expect if you join their team.
