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- Tasks: Support customers with breakdowns and manage service bookings efficiently.
- Company: Join KDM Hire, a leading equipment rental company with over 35 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Work Monday to Friday with a supportive team that values positivity and integrity.
- Why this job: Make a real difference in customer service while developing your administrative skills.
- Qualifications: Strong IT skills and 2 years' admin experience preferred; passion for service is key.
The predicted salary is between 25000 - 30000 £ per year.
Give your administration skills a new challenge! We have a fantastic opportunity for a Service Coordinator to join our experienced team in Head Office, Cookstown, to provide breakdown support to customers, process bookings for plant service, inspections and repairs while contributing to our excellent levels of customer service.
What you will do:
- Provide breakdown support to customers, expedite service team response, monitor progress and communicate to all parties.
- Prioritise in house repair tasks to service team and advise sales staff on availability.
- Run routine service and repair reports.
- Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
- Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
- Demonstrate excellent customer service in terms of attitude and action.
What you will need:
- Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
- Resilience, dependability and a passion for providing a great service.
- Energy and drive to get things done, taking ownership of your role and taking pride in your work.
- Strong communication and interpersonal skills.
- A minimum of 2 years' recent administrative experience in a similar industry would be desirable.
KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland's leading equipment rental companies. With over 35 years of experience within the industry, our passion remains the same to simply do 'whatever it takes' to deliver quality equipment and services to our customers. We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.
If you are ready to embark on an enjoyable career, we want to hear from you. To apply click 'apply' below and attach a copy of your CV, or visit our website to download a copy of our application form.
Hours of work: Monday - Thursday 7.30am - 5pm & Friday 7.30am - 4pm, 41.5 hrs per week
Location: Cookstown
Salary: DOE
We are an Equal Opportunity Employer.
Service Coordinator TLNT1_NI in Cookstown employer: KDM Hire Ltd
Contact Detail:
KDM Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator TLNT1_NI in Cookstown
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administrative skills. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate that you align with KDM Hire's values of positivity and determination.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our dynamic team at KDM Hire.
We think you need these skills to ace Service Coordinator TLNT1_NI in Cookstown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative skills, IT proficiency, and any relevant experience in customer service to catch our eye!
Showcase Your Passion: We love candidates who are passionate about providing great service! In your application, share examples of how you've gone above and beyond for customers in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy – just attach your CV or download our application form. We can’t wait to hear from you!
How to prepare for a job interview at KDM Hire Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Coordinator inside out. Familiarise yourself with the company's services and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your IT and administrative skills during the interview. Be ready to discuss your experience with CRM and ERP systems, as well as any relevant examples of how you've used these tools to improve customer service or streamline processes in previous roles.
✨Demonstrate Customer Service Excellence
Since this role is all about providing top-notch customer support, prepare to share specific examples of how you've gone above and beyond for customers in the past. This could be a time when you resolved a tricky issue or received positive feedback from a client.
✨Embrace the Company Values
KDM Hire values positivity, responsibility, integrity, determination, and energy. Think about how you can demonstrate these values in your responses. Share stories that reflect your alignment with these principles, showing that you're not just a fit for the role but also for the company culture.