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- Tasks: Support customers with breakdowns and manage service bookings efficiently.
- Company: Join KDM Hire, a leading equipment rental company with over 35 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Work Monday to Friday with a supportive team that values positivity and integrity.
- Why this job: Make a real difference in customer service while developing your administrative skills.
- Qualifications: Strong IT skills and 2 years' admin experience preferred; passion for service is key.
The predicted salary is between 25000 - 30000 £ per year.
Give your administration skills a new challenge! We have a fantastic opportunity for a Service Coordinator to join our experienced team in Head Office, Cookstown, to provide breakdown support to customers, process bookings for plant service, inspections and repairs while contributing to our excellent levels of customer service.
What you will do:
- Provide breakdown support to customers, expedite service team response, monitor progress and communicate to all parties.
- Prioritise in house repair tasks to service team and advise sales staff on availability.
- Run routine service and repair reports.
- Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
- Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
- Demonstrate excellent customer service in terms of attitude and action.
What you will need:
- Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
- Resilience, dependability and a passion for providing a great service.
- Energy and drive to get things done, taking ownership of your role and taking pride in your work.
- Strong communication and interpersonal skills.
- A minimum of 2 years' recent administrative experience in a similar industry would be desirable.
KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland's leading equipment rental companies. With over 35 years of experience within the industry, our passion remains the same to simply do 'whatever it takes' to deliver quality equipment and services to our customers. We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.
If you are ready to embark on an enjoyable career, we want to hear from you. To apply click 'apply' below and attach a copy of your CV, or visit our website to download a copy of our application form.
Hours of work: Monday - Thursday 7.30am - 5pm & Friday 7.30am - 4pm, 41.5 hrs per week
Location: Cookstown
Salary: DOE
We are an Equal Opportunity Employer.
Service Coordinator in Cookstown employer: KDM Hire Ltd
Contact Detail:
KDM Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Cookstown
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. KDM Hire is all about positivity, responsibility, and integrity, so think of examples from your past that showcase these traits. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll need to liaise with customers and the service team. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at KDM Hire. Get your CV ready and hit that apply button!
We think you need these skills to ace Service Coordinator in Cookstown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills and experience relevant to the Service Coordinator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your strengths!
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, include examples of how you've gone above and beyond for customers in your previous roles. We love seeing that passion for service shine through!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us get a good sense of who you are quickly!
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us without any hiccups. Plus, you can find all the details you need about the role there too!
How to prepare for a job interview at KDM Hire Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Coordinator inside out. Familiarise yourself with the company's services and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Admin Skills
Since strong IT and administrative skills are key for this role, be ready to discuss your experience with CRM and ERP systems. Prepare specific examples of how you've used these tools to improve efficiency or customer service in your previous roles.
✨Demonstrate Your Customer Service Mindset
KDM Hire values excellent customer service, so think of instances where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to illustrate your commitment to providing great service.
✨Emphasise Teamwork and Communication
As a Service Coordinator, you'll need to liaise with various teams. Highlight your communication skills and any experiences where you've successfully collaborated with others to achieve a common goal. This will show that you can fit into their dynamic team environment.