At a Glance
- Tasks: Support customers with breakdowns and manage service bookings efficiently.
- Company: Join KDM Hire, a leading equipment rental company with over 35 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Embrace our values of positivity, responsibility, integrity, determination, and energy.
- Why this job: Make a real difference in customer service while developing your administrative skills.
- Qualifications: Strong IT skills and at least 2 years of relevant administrative experience.
The predicted salary is between 25000 - 30000 £ per year.
Give your administration skills a new challenge! We have a fantastic opportunity for a Service Administrator to join our experienced team in Head Office, Cookstown, to provide breakdown support to customers, process bookings for plant service, inspections and repairs while contributing to our excellent levels of customer service.
What you will do:
- Provide breakdown support to customers, expedite service team response, monitor progress and communicate to all parties.
- Prioritise in house repair tasks to service team and advise sales staff on availability.
- Run routine service and repair reports.
- Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
- Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
- Demonstrate excellent customer service in terms of attitude and action.
What you will need:
- Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
- Resilience, dependability and a passion for providing a great service.
- Energy and drive to get things done, taking ownership of your role and taking pride in your work.
- Strong communication and interpersonal skills.
- A minimum of 2 years' recent administrative experience in a similar industry would be desirable.
KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland's leading equipment rental companies. With over 35 years of experience within the industry, our passion remains the same to simply do 'whatever it takes' to deliver quality equipment and services to our customers. We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.
If you are ready to embark on an enjoyable career, we want to hear from you. To apply click 'apply' below and attach a copy of your CV, or visit our website to download a copy of our application form.
Hours of work: Monday - Thursday 7.30am - 5pm & Friday 7.30am - 4pm, 41.5 hrs per week
Location: Cookstown
Salary: DOE
We are an Equal Opportunity Employer.
Service Administrator in Cookstown employer: KDM Hire Ltd
KDM Hire is an exceptional employer that values its employees and fosters a supportive work culture in Cookstown. With a commitment to professional growth, we offer extensive training opportunities and encourage our team members to take ownership of their roles while delivering outstanding customer service. Join us and be part of a dynamic company that prides itself on integrity, positivity, and determination, ensuring a rewarding career path for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Cookstown
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administration and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've used your IT and administrative skills in past roles. This will help us see how you can contribute to our team and maintain our high standards of customer service.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our dynamic team at KDM Hire.
We think you need these skills to ace Service Administrator in Cookstown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administrative skills and experience relevant to the Service Administrator role. Use keywords from the job description to show we’re on the same page!
Show Off Your Customer Service Skills:Since customer service is key for us, include examples of how you've provided excellent support in previous roles. We love seeing real-life stories that demonstrate your passion for helping others.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KDM Hire Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Administrator inside out. Familiarise yourself with the specific tasks mentioned in the job description, like providing breakdown support and processing bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your strong IT and administrative skills during the interview. Be ready to discuss your experience with CRM and ERP systems, as well as any relevant administrative roles you've held. Prepare examples of how you've used these skills to improve customer service or streamline processes in your previous jobs.
✨Communicate Clearly
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Think about how you can convey your ideas effectively, especially when discussing how you would handle customer interactions or liaise with the service team. Good communication can set you apart from other candidates.
✨Embrace the Company Values
KDM Hire values positivity, responsibility, integrity, determination, and energy. Make sure to reflect these values in your responses. Share examples from your past experiences that showcase how you embody these traits, and express your enthusiasm for contributing to a company that prioritises excellent customer service.
