At a Glance
- Tasks: Support customers with breakdowns and manage service bookings efficiently.
- Company: Join KDM Hire, a leading equipment rental company in the UK and Ireland.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Embrace our values: Positivity, Responsibility, Integrity, Determination, Energy.
- Why this job: Make a real difference by providing excellent customer service and support.
- Qualifications: Strong IT skills and 2 years of administrative experience preferred.
The predicted salary is between 27540 - 33660 £ per year.
Give your administration skills a new challenge!
We have a fantastic opportunity for a Service Coordinator to join our experienced team in Head Office, Cookstown on a 12-month fixed-term contract, to provide breakdown support to customers, process bookings for plant service, inspections and repairs while contributing to our excellent levels of customer service.
What you will do: Provide breakdown support to customers, expedite service team response, monitor progress and communicate to all parties.
Prioritise in house repair tasks to service team and advise sales staff on availability.
Run routine service and repair reports.
Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
Demonstrate excellent customer service in terms of attitude and action.
What you will need: Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
Resilience, dependability and a passion for providing a great service.
Energy and drive to get things done, taking ownership of your role and taking pride in your work.
Strong communication and interpersonal skills.
A minimum of 2 years' recent administrative experience in a similar industry would be desirable.
KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland's leading equipment rental companies.
With over 35 years of experience within the industry, our passion remains the same to simply do 'whatever it takes' to deliver quality equipment and services to our customers.
We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.
If you are ready to embark on an enjoyable career, we want to hear from you.
To apply click 'apply' below and attach a copy of your CV, or visit our website to download a copy of our application form Hours of work: Monday - Thursday 7.30am - 5pm & Friday 7.30am - 4pm, 41.5 hrs per week
Salary: DOE We are an Equal Opportunity Employer. #nijobs To be considered for this role please click on the apply via CV button to submit your application
TLNT1_NI
Service Administrator (12 Month Contract) TLNT1_NI in Cookstown employer: KDM Hire Ltd
At KDM Hire, we pride ourselves on fostering a supportive and dynamic work environment where our HGV Drivers can thrive. With competitive pay, including overtime opportunities, and a strong emphasis on employee values such as Positivity and Integrity, we ensure that our team members feel valued and motivated. Located in Cookstown, our commitment to professional growth and a collaborative culture makes us an excellent employer for those looking to drive their future forward with us.
