At a Glance
- Tasks: Provide breakdown support, process bookings, and ensure excellent customer service.
- Company: Join KDM Hire, a leading equipment rental company with over 35 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Work Monday to Friday with a supportive team in Cookstown.
- Why this job: Make a real impact by delivering quality service and support to customers.
- Qualifications: Strong IT skills, administrative experience, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Give your administration skills a new challenge! We have a fantastic opportunity for a Service Coordinator to join our experienced team in Head Office, Cookstown on a 12-month fixed-term contract, to provide breakdown support to customers, process bookings for plant service, inspections and repairs while contributing to our excellent levels of customer service.
What you will do:
- Provide breakdown support to customers, expedite service team response, monitor progress and communicate to all parties.
- Prioritise in house repair tasks to service team and advise sales staff on availability.
- Run routine service and repair reports.
- Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
- Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
- Demonstrate excellent customer service in terms of attitude and action.
What you will need:
- Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
- Resilience, dependability and a passion for providing a great service.
- Energy and drive to get things done, taking ownership of your role and taking pride in your work.
- Strong communication and interpersonal skills.
- A minimum of 2 years' recent administrative experience in a similar industry would be desirable.
KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland's leading equipment rental companies. With over 35 years of experience within the industry, our passion remains the same to simply do 'whatever it takes' to deliver quality equipment and services to our customers. We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.
If you are ready to embark on an enjoyable career, we want to hear from you. To apply click 'apply' below and attach a copy of your CV, or visit our website to download a copy of our application form.
Hours of work: Monday - Thursday 7.30am - 5pm & Friday 7.30am - 4pm, 41.5 hrs per week
Location: Cookstown
Salary: DOE
We are an Equal Opportunity Employer.
Service Administrator (12 Month Contract) in Cookstown employer: KDM Hire Ltd
KDM Hire is an exceptional employer that values its employees and fosters a supportive work culture in Cookstown. With a commitment to professional growth, we offer opportunities for skill development and career advancement within our dynamic team. Our focus on positivity, responsibility, and integrity ensures that every team member feels valued and empowered to deliver outstanding customer service.
