At a Glance
- Tasks: Troubleshoot networking issues and maintain KDDI services 24/7 in a dynamic environment.
- Company: Join KDDI Europe’s Network Operation Centre in vibrant London Docklands.
- Benefits: Competitive salary, training opportunities, and a chance to work with international teams.
- Other info: Exciting career growth opportunities and the chance to travel across EMEA and CIS.
- Why this job: Be part of a global team making a real impact on customer connectivity.
- Qualifications: Fluent in English and Japanese, with strong communication skills and customer service experience.
The predicted salary is between 30000 - 40000 € per year.
Working at KDDI Europe’s Network Operation Centre in London Docklands. The main purpose of the division is to maintain KDDI services up & running and restore customer networking issues 24/7. A problem‑solving mindset is essential.
Principal Accountabilities
- Receive complaints from customers and report back on the progress or result of troubleshooting.
- Identify the source of problems and propose preventive solutions.
- Handle KDDI Japan domestic services, contacting customers and domestic teams in Japan.
- Maintain secure operations and keep the environment safe and tidy.
- Set priorities and resolve problems proactively.
- Share test plans with relevant co‑workers before conducting affected‑circuit tests with partner carriers.
- Troubleshoot with relevant counterparts such as HQ in Tokyo, European Network Providers and HCM GNOC.
- Record relevant information in KDDI’s ticketing systems.
- Escalate matters when necessary to the team and other relevant divisions.
- Share information within the team and train the team when necessary.
- Provide housing support when requested.
- Create monthly reports for customers.
- Coordinate access arrangement and maintenance notification arrangements with relevant parties.
- Update documentation, including Typo3 documents for A/B end customers.
- Handle ad hoc requests from your line manager.
Knowledge, Skills, Experience and Key Competencies
- Fluent business‑level English and Japanese (reading, writing, listening, and speaking) is essential.
- Good communication skills are essential.
- Experience in customer service or call‑center operation is an advantage (Salary level 1).
- Additional network skills are beneficial (Salary level 2).
- Networking protocols: Ethernet, TCP/IP, MPLS, ADSL, SDSL, and fibre cabling.
- Experience with servers, firewalls, and Cisco equipment is an advantage.
- Proficiency in Windows applications (Word, Excel, PowerPoint, Visio).
Information Security Responsibilities
- Follow KDDI Europe’s Information Security and Data Protection Policies to safeguard company and customer information.
- Complete training and awareness sessions when requested to ensure you understand policy updates.
This position is an integral part of KDDI HQ’s Global Network Operation. The GNOC Tech team’s ability to provide and maintain our products and services creates a significant dependency on this role. Willingness and ability to travel freely within EMEA, CIS, and other regions are essential.
GNOC - London GNOC Engineer(shift) employer: KDDI Europe
KDDI Europe is an exceptional employer, offering a dynamic work environment at our Network Operation Centre in London Docklands. We prioritise employee growth through continuous training and development opportunities, fostering a collaborative culture that values problem-solving and innovation. With competitive benefits and the chance to work closely with international teams, KDDI provides a rewarding career path for those looking to make a meaningful impact in the telecommunications industry.
StudySmarter Expert Advice🤫
We think this is how you could land GNOC - London GNOC Engineer(shift)
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or online webinars related to networking and customer service. The more people you know, the better your chances of landing that GNOC Engineer role.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, try to simulate real-world scenarios. Get familiar with common networking issues and how to resolve them quickly.
✨Tip Number 3
Show off your communication skills! When you get the chance to chat with potential employers, be clear and confident. Remember, they want someone who can effectively communicate with both customers and teams in Japan.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining the KDDI family and makes it easier for us to keep track of your application.
We think you need these skills to ace GNOC - London GNOC Engineer(shift)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the GNOC Engineer role. Highlight any relevant experience in customer service, networking protocols, and problem-solving skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since good communication is key for this position, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see that you can communicate effectively, just like you would in the role!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at KDDI Europe
✨Know Your Networking Basics
Brush up on your knowledge of networking protocols like Ethernet, TCP/IP, and MPLS. Be ready to discuss how these protocols work and how you've used them in past experiences. This will show that you have the technical know-how that KDDI is looking for.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled customer complaints or technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proactive approach and problem-solving mindset, which are crucial for this role.
✨Practice Your Language Skills
Since fluency in both English and Japanese is essential, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be prepared to discuss technical topics in both languages.
✨Familiarise Yourself with KDDI's Operations
Research KDDI Europe and its services. Understand their operations, especially how they maintain network services and handle customer issues. Showing that you’ve done your homework will impress the interviewers and demonstrate your genuine interest in the company.
