Operations Manager

Job Description

Overview

Reporting to the Operations Director, the Operations Manager will play an important role in all day-to-day operational aspects related to the assigned customer account(s). The Operations Manager will have a proven track record of providing leadership and oversight of the provision of engineering service, in line with the agreed account strategy. Hybrid opportunity in Bournemouth, with 1 day a week travelling to Stevenage, and 1 day a month travelling to Bristol.

Key Responsibilities

• With the support of the operations team and Project Managers deliver all projects in their assigned area to Time, Cost and Quality requirements
• Accountable for all PMO activities (full lifecycle from Bid Management to execution through to project close out and lessons learnt)
• Supportthe Sales team in preparation of bids and proposals .
• Responsible for delivery of projects following bid win, from launch meeting through to project closure and lessons learned
• Accountable for the implementation of operational systems, processes, and policies and any subsequent improvements
• Providing support to the Operations Director regarding long- and short-term strategic planning, execution and monitoring
• Providing input to the Engineering Director regarding development and training needs for team members
• Providing input to the Engineering Director regarding resource requirements and skill needs in support of customer requirements and recruitment activities
• Active risk and dependency management for their projects
• Management of the resource deployed within projects
• Ensure IT systems required for service provision are available and suitable
• Support the Account Management team for allocated Clients, providing inputs on project performance, (time, cost, quality), resource allocation, risks and dependency registers.
• Collaboration with Business Development team on client development and strategy
• Responsible for operational reporting activities to the business for your customer(s)

Attributes

• Proven track record of team leadership and Project Management
• Ability to communicate effectively with, and influence, internal and external stakeholders
• Demonstrated experience in risk and dependency management
• Experience of working under pressure/ resilience
• Good organisational skills
• Customer interface experience
• Quick learner and highly self-motivated
• Strong commercial awareness
• Dynamic and innovative but recognises the need to be analytical and pragmatic when a situation dictates

Building 307
Aviation Park
Bournemouth Airport
Dorset BH23 6NW