At a Glance
- Tasks: Make outbound calls to customers, gather feedback, and update records accurately.
- Company: Join a well-established business in the Malton area with a supportive culture.
- Benefits: Monday to Friday work schedule with car parking available.
- Other info: Own transport is essential due to location; temporary role with potential for growth.
- Why this job: Gain valuable customer service experience while making a real impact on customer satisfaction.
- Qualifications: Previous customer service or sales support experience is preferred.
Are you looking for a temporary Customer Services Advisor job in the Malton area where you can use your confident telephone manner, customer service skills and attention to detail? Would you like to work for a well-established business where you will be speaking to existing and previous customers, helping to gather feedback, update records and identify future opportunities? We are recruiting for a temporary Customer Services Advisor to join a successful business in the Malton area. This role would suit someone who enjoys speaking to customers over the telephone, can build rapport quickly and is happy working through outbound calls in a professional and friendly way.
The role has become available to support the business with a busy project, contacting customers to follow up on lapsed leads, complete surveys and make sure customer information is accurate and up to date.
What the Temporary Customer Services Advisor job involves:
- Making outbound calls to existing and previous customers
- Following up on lapsed leads and previous enquiries
- Completing customer surveys and gathering useful feedback
- Updating customer records accurately on the system
- Identifying potential opportunities for the team to follow up
- Providing a professional, helpful and friendly customer experience
- Supporting the wider team with general administration where required
This is a varied temporary Customer Services Executive role where communication, accuracy and a positive attitude will be key. You will be representing the business when speaking to customers, so a professional telephone manner and the ability to build trust quickly will be important.
Skills required:
- Previous experience within customer service, sales support, telesales, call handling or administration
- A confident and professional telephone manner
- Strong communication and listening skills
- Good attention to detail
- Accurate data entry and administration skills
- A proactive and organised approach to work
- The ability to build rapport with customers quickly
- Confidence making outbound calls as part of your day-to-day role
- Good IT skills and the ability to update systems accurately
This is a temporary role based in the Malton area, working for a well-established and supportive business. Monday to Friday with car parking available. Due to the location, your own transport is essential.
Temporary Customer Services Advisor employer: KD Recruitment
Join a well-established business in the Malton area as a Temporary Customer Services Advisor, where you will thrive in a supportive work culture that values your customer service skills and attention to detail. Enjoy the benefits of a professional environment with opportunities for personal growth, all while making meaningful connections with customers and contributing to exciting projects. With flexible working hours from Monday to Friday and convenient car parking, this role offers a rewarding experience in a friendly team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Services Advisor
✨Tip Number 1
Get to know the company before your call! Research their values and recent projects. This way, you can tailor your conversation and show them you're genuinely interested in what they do.
✨Tip Number 2
Practice your telephone manner! Grab a friend or family member and do some mock calls. The more comfortable you are, the better you'll build rapport with customers during your actual calls.
✨Tip Number 3
Be prepared with questions! When you're on the phone, asking insightful questions can help you gather valuable feedback and show that you care about the customer's experience.
✨Tip Number 4
Don't forget to follow up! After your calls, make sure to update records accurately and identify any potential opportunities. This shows you're proactive and helps the team succeed!
We think you need these skills to ace Temporary Customer Services Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service or related fields. We want to see how you've successfully handled calls and built rapport with customers in the past!
Be Professional and Friendly:Since you'll be representing us, it's crucial to convey a professional yet friendly tone in your application. Let your personality shine through while keeping it polished!
Attention to Detail is Key:We love candidates who pay attention to detail! Ensure your application is free from typos and clearly outlines your skills and experiences relevant to the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you.
How to prepare for a job interview at KD Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Temporary Customer Services Advisor. Familiarise yourself with the tasks like making outbound calls, gathering feedback, and updating records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Telephone Manner
Since this role heavily relies on a confident telephone manner, practice speaking clearly and professionally. You could even role-play with a friend or family member to simulate the interview scenario. This will help you feel more comfortable and sound more natural during the actual interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer interactions. Highlight how you built rapport, resolved issues, or gathered feedback. This will illustrate your ability to provide a professional and friendly customer experience, which is crucial for this role.
✨Be Ready to Discuss Attention to Detail
Given the importance of accuracy in updating customer records, be prepared to discuss how you ensure attention to detail in your work. Share specific strategies you use to maintain accuracy, such as double-checking information or using checklists. This will reassure the interviewer that you can handle the administrative aspects of the job effectively.
