At a Glance
- Tasks: Coordinate service jobs, manage schedules, and keep customers updated.
- Company: Growing manufacturing business in Scarborough with a supportive team culture.
- Benefits: Flexible hours, hybrid working, 25 days holiday, private healthcare, and free parking.
- Other info: Full-time, permanent position with excellent career growth opportunities.
- Why this job: Be the key player in a busy service operation and make a real impact.
- Qualifications: Experience in coordination or scheduling roles, strong organisational and communication skills.
Are you an experienced Service Coordinator, Service Administrator, Scheduler or Operations Coordinator who enjoys keeping lots of moving parts organised? Do you like being the person who makes sure engineers are in the right place, customers know what is happening and urgent jobs are dealt with quickly? We are recruiting for a Service Coordinator to join a growing manufacturing business based in the Scarborough area. This is a busy and varied role where you will play an important part in coordinating service and maintenance activity, supporting engineers and keeping customers updated throughout the process. If you are organised, calm under pressure and enjoy solving problems, this could be a really good next move.
What the Service Coordinator job involves:
- You will be responsible for coordinating service jobs from initial request through to completion, making sure engineers, customers and internal teams have the information they need.
- Planning and scheduling service, maintenance and repair jobs for engineers within your allocated area.
- Reviewing planned work each day and adjusting schedules when urgent or reactive jobs come in.
- Coordinating engineer workloads and helping to make the best use of available time and resources.
- Keeping customers updated on appointments, progress and any changes to scheduled work.
- Managing warranty claims, contract repairs and associated administration.
- Liaising with Project Managers and other internal departments to coordinate ongoing jobs.
- Making sure job information, customer records and updates are accurate and kept up to date.
- Responding to changing priorities and resolving issues as they arise.
What we are looking for:
We would be keen to speak to candidates who have previous experience working in a busy coordination, scheduling or service-based role. You may currently be working as a Service Coordinator, Service Administrator, Service Scheduler, Engineering Coordinator, Maintenance Coordinator, Operations Coordinator, Installations Coordinator, Project Coordinator or Logistics Coordinator.
Ideally, you will also have:
- Experience coordinating engineers, field-based teams, installations, maintenance or service jobs.
- Previous experience within manufacturing, engineering, distribution, logistics or a similar environment.
- Strong organisational skills and the ability to manage several jobs and priorities at the same time.
- Excellent communication skills and confidence dealing with both customers and colleagues.
- Good attention to detail and accurate administration skills.
- The ability to think on your feet and make sensible decisions when plans change.
- A proactive approach and the confidence to take ownership of your workload.
Other information:
This business offers a strong benefits package alongside a supportive team environment. Full-time, permanent position. Monday to Thursday, 8.30am – 4.50pm. Friday, 8.30am – 3.10pm. Flexibility around start and finish times. Hybrid working available once training is complete, currently with the option to work from home for up to three days per week. 25 days holiday plus bank holidays. Private healthcare. Free on-site parking. Supportive and friendly team environment.
This would suit someone who enjoys being at the centre of a busy service operation and gets satisfaction from keeping everything organised, customers informed and jobs moving. If you have experience coordinating engineers, service teams, maintenance, installations or logistics and are looking for your next opportunity in the Scarborough area, we would love to hear from you.
Service Co-ordinator employer: KD Recruitment
KD Recruitment is an excellent employer, offering a supportive work environment in Hull where you can grow your skills as a Payroll Support Administrator. With comprehensive training provided and a focus on employee development, you'll be part of a friendly team that values accuracy and reliability, ensuring a rewarding career path in payroll administration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like KD Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at KD Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like KD Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Co-ordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to KD Recruitment:This is your chance to really connect with the team at KD Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at KD Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with KD Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show KD Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at KD Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
