At a Glance
- Tasks: Be the friendly face of our organisation, helping clients with enquiries and managing appointments.
- Company: Join a community-focused organisation known for high-quality client support.
- Benefits: Enjoy flexible part-time hours, enhanced pension, and 22 days holiday plus bank holidays.
- Other info: Access to discounts, overtime pay, and a supportive team environment.
- Why this job: Make a real difference in Scarborough while developing your administrative skills.
- Qualifications: Previous admin or customer service experience and strong IT skills required.
Are you an organised, approachable, and customer-focused Administrator looking to make a real difference in Scarborough? Would you like to work for an organisation known for delivering high-quality client support and trusted by the community it serves? Are you looking for a supportive, client-focused organisation where teamwork and service excellence are at the core? If so then this part-time Administrator job could be right for you. This is a part-time, permanent - fixed term contract role, offering variety in your day-to-day duties and the opportunity to provide excellent service to clients across the business.
What the Administrator job involves:
- As an Administrator, you will be the first point of contact for clients, ensuring they receive a friendly, efficient, and professional service.
- Handling client enquiries with care, offering guidance and directing them to the right services both over the phone and via email.
- Managing and booking appointments efficiently using the inhouse CRM system.
- Processing and distributing correspondence, both electronically and by mail.
- Supporting the wider team with administrative duties including data entry, filing, scanning, and record maintenance.
- Providing accurate information to clients and colleagues to ensure smooth communication across departments.
- Answering the telephone and taking accurate messages to send to colleagues at all levels within the organisation.
- Supporting the reception team by contributing to a welcoming and professional environment, in person and over the phone.
Skills required:
- Experience of working within administration/coordination based roles previously or an office based customer service position.
- Strong IT and data entry skills with knowledge of Microsoft Office packages.
- Excellent communication skills, both written and verbal with the attention to detail to match.
- A flexible, conscientious, and team-oriented approach.
- Strong organisational skills and the ability to prioritise tasks effectively.
- Pro-active and willing to learn a complex and new role.
Other information:
- Part time 24.25 hours a week.
- Enhanced pension.
- Car parking available.
- 22 days holiday + bank holidays (pro rata).
- Access to a discount scheme across a number of platforms and retailers.
- Overtime pay available.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Administrator (24.25hrs) in Scarborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like KD Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at KD Recruitment and let us see your personality shine through!
We think you need these skills to ace Part Time Administrator (24.25hrs) in Scarborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and KD Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about KD Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at KD Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress KD Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which KD Recruitment will surely appreciate.
