At a Glance
- Tasks: Lead a unique hospitality venue, ensuring top-notch guest experiences and team leadership.
- Company: Established hotel and events venue in Scarborough with a focus on high operational standards.
- Benefits: Fixed-term contract until September 2026, full-time hours, and car parking available.
- Other info: Join a dynamic team and enjoy a hands-on leadership role.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong people skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced Hospitality General Manager, House Manager or Operations Manager looking for an interim leadership role near Scarborough? Would you like to take ownership of the day-to-day running of a unique hospitality venue where guest experience, team leadership and high operational standards really matter? We are working with a well-established hotel, events and residential venue based in Scarborough, who are looking for an Interim General Manager to lead the operation through a key period for the organisation. This Interim General Manager role is available on a fixed-term basis to provide strong operational leadership and continuity through to 30 September 2026.
What the Interim General Manager job involves:
- As Interim General Manager, you will be responsible for the smooth day-to-day management of the premises, leading the team and maintaining a strong focus on service standards, guest satisfaction, compliance and continuous improvement.
- This is a varied hospitality management role where you will work closely with department managers across catering, dining, housekeeping, maintenance, grounds and reception.
Key duties will include:
- Providing visible, hands-on leadership across all departments and supporting a positive service culture.
- Supporting departmental managers with daily operations, staffing levels and rota planning.
- Maintaining oversight of the buildings, grounds, guest areas and general standards across the site.
- Overseeing health and safety, environmental health requirements and relevant operational compliance.
- Monitoring guest service standards and identifying practical ways to improve value, efficiency and the overall guest experience.
- Taking ownership of guest feedback and complaints, resolving issues professionally and using feedback to improve service delivery.
- Ensuring HR policies and procedures are followed, including recruitment, appraisals, grievance and disciplinary processes where required.
Skills required:
- We are looking for a confident hospitality leader who enjoys being close to the operation and is comfortable balancing people management, guest service, compliance and commercial awareness.
- You may already be working as a General Manager, Hotel Manager, House Manager, Operations Manager, Venue Manager or Hospitality Manager.
- Proven experience managing people, developing teams and building strong working relationships.
- A customer-focused approach with a genuine passion for guest satisfaction and service excellence.
- Strong communication skills and the confidence to work with staff, guests, suppliers and senior stakeholders.
- Excellent organisation skills with the ability to prioritise, multi-task and remain calm under pressure.
- Good IT skills and the ability to use systems accurately and confidently.
- Experience overseeing health and safety, ideally within hospitality, leisure, events, accommodation or a similar customer-facing environment.
- A practical, proactive and hands-on approach, with the flexibility to support the operation where needed.
- A responsible, honest and reliable style, with an approachable manner and high professional standards.
Other information:
- Fixed-term contract to 30 September 2026.
- Full time working 37.5 hours a week, occasional weekends.
- Car Parking available.
Interim General Manager in Scarborough employer: KD Recruitment
Join a well-established hotel and events venue in Scarborough as an Interim General Manager, where you will lead a dedicated team in delivering exceptional guest experiences. With a strong focus on service excellence, compliance, and continuous improvement, this role offers a supportive work culture that values leadership and collaboration. Enjoy the opportunity for professional growth in a dynamic environment, all while being part of a vibrant community that prioritises both employee satisfaction and guest delight.
StudySmarter Expert Advice🤫
We think this is how you could land Interim General Manager in Scarborough
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Interim General Manager in Scarborough
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at KD Recruitment
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at KD Recruitment. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
