At a Glance
- Tasks: Make outbound calls to customers, gather feedback, and update records.
- Company: Join a well-established business in the Malton area.
- Benefits: Monday to Friday work schedule with car parking available.
- Other info: Temporary role with a supportive team and opportunities for growth.
- Why this job: Gain valuable customer service experience while making a real impact.
- Qualifications: Previous customer service or call handling experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking for a temporary Customer Services Advisor job in the Malton area where you can use your confident telephone manner, customer service skills and attention to detail? Would you like to work for a well-established business where you will be speaking to existing and previous customers, helping to gather feedback, update records and identify future opportunities? We are recruiting for a temporary Customer Services Advisor to join a successful business in the Malton area. This role would suit someone who enjoys speaking to customers over the telephone, can build rapport quickly and is happy working through outbound calls in a professional and friendly way.
The role has become available to support the business with a busy project, contacting customers to follow up on lapsed leads, complete surveys and make sure customer information is accurate and up to date.
What the Temporary Customer Services Advisor job involves:- Making outbound calls to existing and previous customers
- Following up on lapsed leads and previous enquiries
- Completing customer surveys and gathering useful feedback
- Updating customer records accurately on the system
- Identifying potential opportunities for the team to follow up
- Providing a professional, helpful and friendly customer experience
- Supporting the wider team with general administration where required
This is a varied temporary Customer Services Executive role where communication, accuracy and a positive attitude will be key. You will be representing the business when speaking to customers, so a professional telephone manner and the ability to build trust quickly will be important.
Skills required:- A confident and professional telephone manner
- Strong communication and listening skills
- Good attention to detail
- Accurate data entry and administration skills
- A proactive and organised approach to work
- The ability to build rapport with customers quickly
- Confidence making outbound calls as part of your day-to-day role
- Good IT skills and the ability to update systems accurately
This is a temporary role based in the Malton area, working for a well-established and supportive business. Monday to Friday with car parking available. Due to the location, your own transport is essential.
Temporary Customer Services Advisor in Malton employer: KD Recruitment
Join a well-established business in the Malton area as a Temporary Customer Services Advisor, where you will thrive in a supportive work culture that values your customer service skills and attention to detail. Enjoy the benefits of flexible working hours, a friendly team environment, and opportunities for personal growth while making meaningful connections with customers. With convenient car parking and a focus on professional development, this role offers a rewarding experience in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Services Advisor in Malton
✨Tip Number 1
Get your phone skills polished! Since this role is all about making outbound calls, practice your telephone manner with friends or family. The more confident you sound, the better rapport you'll build with customers.
✨Tip Number 2
Know your stuff! Familiarise yourself with common customer queries and feedback techniques. This will help you respond quickly and accurately, showing customers that you’re on the ball and ready to assist.
✨Tip Number 3
Stay organised! Keep track of your calls and any follow-ups you need to do. A tidy system means you won’t miss out on potential opportunities, and it’ll make updating records a breeze.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows us you're keen and makes it easier for us to keep track of your progress in the hiring process.
We think you need these skills to ace Temporary Customer Services Advisor in Malton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service or related fields. We want to see how you've built rapport with customers and handled inquiries, so share specific examples that showcase your skills!
Be Professional and Friendly:Since you'll be representing us on the phone, it's crucial to convey a professional yet friendly tone in your application. Let your personality shine through while maintaining that professional edge – we love a good balance!
Attention to Detail is Key:In this role, accuracy is super important. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their information is spot on!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at KD Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Temporary Customer Services Advisor. Familiarise yourself with the tasks like making outbound calls, gathering feedback, and updating records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Telephone Manner
Since this role heavily relies on a confident telephone manner, practice speaking clearly and professionally. You could even role-play with a friend or family member to simulate the interview scenario. This will help you feel more comfortable and sound more natural during the actual interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer interactions. Highlight how you built rapport, resolved issues, or gathered feedback. This will illustrate your ability to provide a professional and friendly customer experience, which is crucial for this role.
✨Be Ready to Discuss Attention to Detail
Given the importance of accurate data entry and record-keeping in this job, be prepared to discuss how you ensure accuracy in your work. Share specific strategies you use to maintain attention to detail, such as double-checking information or using checklists, to show that you take this aspect seriously.
