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- Tasks: Support clients through insurance claims with empathy and clear communication.
- Company: Join a supportive Professional Services business in Malton.
- Benefits: 22 days holiday, hybrid working, training support, and pension contributions.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, strong communication skills, and experience in professional services preferred.
- Other info: Friendly team environment with opportunities for growth and development.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about delivering exceptional customer service and supporting people when they need it most? An exciting opportunity has arisen for a Customer Advisor to join a well-established and supportive Professional Services business based in Malton. This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in people’s lives when navigating insurance claims. Due to an internal growth, there is now an opportunity for a dedicated Customer Advisor to join the growing in-house customer focused team. You’ll be part of a friendly department, working collaboratively to provide outstanding support to clients.
What the Customer Advisor job involves:
- You will make sure that clients and customers feel supported and informed at every stage of their query.
- Your responsibilities will include:
- Taking ownership of client cases from first contact through to resolution.
- Guiding clients clearly through processes and keeping them updated every step of the way.
- Managing enquiries, paperwork, and information to ensure cases progress smoothly.
- Building strong relationships with clients, offering empathy and reassurance during challenging situations.
- Collaborating with colleagues and external partners to achieve the best outcomes.
- Spotting more complex cases that may need additional support and escalating them where appropriate.
- Suggesting improvements to enhance the overall client experience.
Skills required:
- Empathetic, compassionate, and able to support clients during some difficult conversations.
- Experience of working within professional services such as Financial Services / Legal / Accountancy / Insurance etc is preferred.
- A strong communicator with excellent verbal and written skills.
- Detail-oriented with good organisational skills.
- A fast learner with enthusiasm to develop your technical knowledge.
- Confident working both independently and as part of a close-knit team.
Other information:
- 8:30am - 5:00pm, Monday to Friday.
- 22 days holiday + bank holidays.
- Additional leave given at Christmas.
- 4% employer contribution pension.
- Free car parking.
- Training and development along with supporting with any relevant qualifications.
- Hybrid working 3:2 is available after training and probation.
Customer Advisor in Malton employer: KD Recruitment
Contact Detail:
KD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Malton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the professional services sector. A personal recommendation can go a long way in landing that Customer Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service scenarios. Think about how you would handle difficult conversations and showcase your empathy and communication skills. We want to see your passion for helping clients!
✨Tip Number 3
Don’t forget to research the company! Understanding their values and how they support clients will help you tailor your responses during the interview. Show us that you’re genuinely interested in making a difference in people’s lives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen on joining our friendly team in Malton.
We think you need these skills to ace Customer Advisor in Malton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've gone above and beyond to support clients in previous roles. This will help us understand your commitment to making a difference.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in professional services. We want to see how your skills align with the Customer Advisor role, so don’t be shy about showcasing your strengths!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will not only make it easier for us to read but also demonstrate your strong communication skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at KD Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they support clients through challenging situations. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy
As a Customer Advisor, empathy is key. Prepare examples from your past experiences where you've successfully supported clients during tough times. Highlight how you communicated clearly and reassured them, as this will demonstrate your ability to connect with clients on a personal level.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific client scenarios. Think about potential challenges you might face in the role and how you would resolve them. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.