Inside Sales and Customer Services Representative

Are you an experienced Customer Service, Account Manager or Internal Sales professional looking for your next career move in a fast-paced manufacturing environment? Would you like to work for a global business with attractive benefits, who value their people and support personal development? This could be the job for you!

We are delighted to be working exclusively with Zip Pak in Whitby, who are a global leader in resealable solutions for the flexible packaging industry. Zip Pak’s lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion, and they have manufacturing sites in the United States, Europe, and South America.

We are looking for a proactive and professional Inside Sales and Customer Services Representative who can build strong customer relationships, manage the full order process, and provide first-class support to both customers and internal teams.

What the Inside Sales and Customer Services Representative job involves:

• Building and strengthening customer relationships through regular, clear communication, gaining a strong understanding of customer needs and acting as a trusted point of contact.
• Manage the full order process from receipt through to delivery.
• Respond to customer queries, and processing amendments.
• Having regular contact with customers via MS Teams, telephone and email.
• Reviewing customer accounts, and looking for any potential value propositions to be able to offer.
• Maintaining customer-related information.
• Managing complaints through the CMS system.
• Coordinating credits where required.
• Supporting new product launches and product changes.
• Maintaining pricing files and customer product links across systems.
• Preparing and dispatching samples and trial materials.
• Ensuring customer requests are dealt with accurately and within the required timescales.
• Monitor stock in overseas warehouses.
• Coordinate inbound and outbound deliveries.

This is a varied role where you will work closely with Operations, Logistics, Commercial, and other business functions to help achieve wider business objectives and KPIs.

Skills required:

• Previous experience in a customer service, internal sales, account management, or similar commercial support role.
• Strong communication and interpersonal skills with the ability to build and maintain effective working relationships with customers and colleagues.
• A proactive and self-motivated approach with excellent attention to detail.
• The ability to work within established processes, manage multiple priorities, and perform well under pressure.
• A professional and positive approach, with the confidence to challenge constructively and suggest alternative solutions where appropriate.
• Previous experience within manufacturing, engineering, distribution, or a similar environment would be beneficial.

Other information:

• This is a full-time position working from the Whitby site over 37.5 hours a week.
• An attractive enhanced pension scheme.
• 20 days holiday plus bank holidays, increasing to 25 days after twelve months service.
• A health and wellbeing scheme with access to counselling, money back on dental, medical etc.
• Death in service policy at six times your salary.