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- Tasks: Join a close-knit team to handle customer enquiries and process orders.
- Company: Well-established business in Hull with a supportive culture.
- Benefits: 28 days holiday, stable environment, and opportunities for growth.
- Other info: Full-time role with a dynamic team and immediate openings.
- Why this job: Make a real impact while delivering excellent service to customers.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Would you like to work for a well-established and growing business where you will be a valued member of a close-knit team? Are you looking for a Customer Service Executive within a growing business based in the Hessle area of Hull with variety, responsibility and the opportunity to make a real impact? We are working exclusively with a well-established business to recruit a Customer Service Executive due to team changes and growth. This is a fantastic opportunity to join a busy and supportive environment where you will play a key role in delivering excellent service to customers and supporting the wider business.
What the Customer Service Executive job involves:
- Working as part of a small and collaborative team, you will be responsible for handling customer enquiries and processing orders, as well as supporting other departments when required.
Duties will include:
- Handling customer enquiries via phone, email and in person
- Processing orders from multiple channels including website, email and telephone
- Working with part numbers and sourcing correct products or suitable alternatives
- Raising orders on the internal system and liaising with suppliers
- Communicating with customers regarding quotes, orders and updates
- Liaising with internal departments including finance and warehouse
- Assisting with stock checks and working closely with the warehouse team
- Contacting suppliers to obtain pricing and technical information
- Preparing and converting supplier quotations into customer quotes
- Supporting with general administrative duties as required
Skills required:
- Previous experience within a customer service or similar role
- Strong communication skills with a professional and confident manner
- A proactive and hands-on approach to work
- Good attention to detail and ability to manage a varied workload
- Confident using systems and software (experience with Sage 50 or CRM systems is advantageous)
- A team player with flexibility to support different areas of the business
- Ideally some technical or product-based knowledge (e.g. mechanical, automotive, plumbing or similar industries), although attitude and willingness to learn are more important
- A positive personality with a strong sense of responsibility and ownership
Other information:
- This is a full-time position working 37.5 hours per week (9am – 5pm)
- 28 days holiday including bank holidays, increasing with length of service
- Office-based role within a supportive and interactive team environment
- Opportunity to join a stable business with a strong team culture
- Immediate requirement due to team changes
Customer Service Executive employer: KD Recruitment
Contact Detail:
KD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be proactive during interviews. Don’t just wait for questions; ask insightful ones about the team dynamics and how you can contribute. This shows your enthusiasm and willingness to jump right in!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that suit you.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience and skills that match the job description, like your communication skills and customer service background.
Show Your Personality: We love a positive attitude! Let your personality shine through in your application. Share examples of how you've taken ownership in previous roles or how you’ve worked well in a team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KD Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your proactive approach and ability to manage varied workloads.
✨Practice Your Communication Style
Since strong communication skills are key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about team dynamics, growth opportunities, or how success is measured in the customer service department. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.