At a Glance
- Tasks: Support clients through insurance claims with empathy and clear communication.
- Company: Established Professional Services business in Malton with a supportive culture.
- Benefits: 22 days holiday, hybrid working, training support, and pension contributions.
- Other info: Friendly team environment with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, strong communication skills, and experience in professional services preferred.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service and supporting people when they need it most? An exciting opportunity has arisen for a Customer Advisor to join a well-established and supportive Professional Services business based in Malton. This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in people’s lives when navigating insurance claims. Due to an internal growth, there is now an opportunity for a dedicated Customer Advisor to join the growing in-house customer focused team. You’ll be part of a friendly department, working collaboratively to provide outstanding support to clients.
What the Customer Advisor job involves:
- Taking ownership of client cases from first contact through to resolution.
- Guiding clients clearly through processes and keeping them updated every step of the way.
- Managing enquiries, paperwork, and information to ensure cases progress smoothly.
- Building strong relationships with clients, offering empathy and reassurance during challenging situations.
- Collaborating with colleagues and external partners to achieve the best outcomes.
- Spotting more complex cases that may need additional support and escalating them where appropriate.
- Suggesting improvements to enhance the overall client experience.
Skills required:
- Empathetic, compassionate, and able to support clients during some difficult conversations.
- Experience of working within professional services such as Financial Services / Legal / Accountancy / Insurance etc is preferred.
- A strong communicator with excellent verbal and written skills.
- Detail-oriented with good organisational skills.
- A fast learner with enthusiasm to develop your technical knowledge.
- Confident working both independently and as part of a close-knit team.
Other information:
- 8:30am – 5:00pm, Monday to Friday.
- 22 days holiday + bank holidays. Additional leave given at Christmas.
- 4% employer contribution pension.
- Free car parking.
- Training and development along with supporting with any relevant qualifications.
- Hybrid working 3:2 is available after training and probation.
Customer Advisor employer: KD Recruitment
Join a well-established and supportive Professional Services business in Malton, where your passion for exceptional customer service can truly make a difference. With a friendly work culture that prioritises collaboration and empathy, you'll have access to comprehensive training and development opportunities, along with a competitive benefits package including generous holiday allowance and hybrid working options. This is an excellent opportunity to grow within a dedicated team that values your contributions and supports you in navigating your career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills and passion for customer service.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping others shine through. We want to see how you can make a difference in people's lives, especially when they need support the most.
Highlight Relevant Experience:If you've worked in professional services like insurance or finance before, make sure to mention it! We love seeing candidates who have experience that aligns with our values and the role of a Customer Advisor.
Be Clear and Concise:Your written application should be easy to read and straight to the point. Use clear language and structure your thoughts well, as strong communication skills are key for this role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at KD Recruitment
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they support clients will help you align your answers with what they’re looking for in a Customer Advisor.
✨Show Empathy
As a Customer Advisor, empathy is key. Prepare examples from your past experiences where you’ve successfully supported clients through difficult situations. This will demonstrate your ability to connect with clients on a personal level.
✨Practice Your Communication Skills
Since strong communication is essential for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the Customer Advisor role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
