At a Glance
- Tasks: Lead a charitable organisation, ensuring excellent guest experiences and operational standards.
- Company: Respected charity in Scarborough with a focus on hospitality and community.
- Benefits: Rewarding leadership role with opportunities for personal and professional growth.
- Other info: Dynamic environment with a supportive team and a commitment to excellence.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in management and a passion for hospitality and community service.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced General Manager or senior operational leader looking for a rewarding leadership opportunity?
Would you like to lead a well-established charitable organisation in Scarborough area that operates a hospitality venue, where people, guest experience and high operational standards are at the heart of everything it does?
We're working with a respected charitable organisation in the Scarborough area to recruit a General Manager on a permanent basis.
This is an exciting opportunity to lead the day-to-day operation, develop an established team and work closely with the Board of Trustees to support the organisation's long-term success and sustainability.
What the General Manager job involves As General Manager, you'll be responsible for the overall leadership and day-to-day management of the organisation, ensuring excellent operational standards, financial sustainability and an outstanding experience for guests and visitors.
This is a varied role where you'll balance strategic planning with hands-on operational leadership, working closely with departmental managers and the Board of Trustees to deliver the organisation's objectives.
Key duties will include: Providing visible, hands-on leadership across all departments, promoting a positive, inclusive and customer-focused culture.
Leading, supporting and developing departmental managers and staff, encouraging high performance and continuous improvement.
Overseeing the day-to-day operation of the hospitality venue, ensuring high standards of service, presentation and guest experience.
Developing and delivering strategic plans that support the organisation's long-term sustainability and future growth.
Maintaining responsibility for budgets, financial performance, forecasting and reporting to the Board of Trustees.
Identifying opportunities to increase sustainable income, improve operational efficiency and enhance the customer experience.
Overseeing the maintenance of the buildings, facilities and grounds, ensuring they remain safe, welcoming and fit for purpose.
Taking ownership of guest feedback and complaints, ensuring issues are resolved professionally and using feedback to improve service delivery.
Ensuring compliance with Health
