At a Glance
- Tasks: Support clients through their insurance claims with empathy and clear communication.
- Company: Join a supportive professional services business in Malton.
- Benefits: 22 days holiday, Monday to Friday hours, and a friendly team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, strong communication skills, and experience in professional services preferred.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about delivering exceptional customer service and supporting people when they need it most? An exciting opportunity has arisen for a
- Customer
- Advisor to join a well-established and supportive
- Professional Services business based in
Malton.
This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in peoples lives when navigating insurance claims.
Due to an internal growth, there is now an opportunity for a dedicated
Customer Advisor to join the growing in-house customer focused team. Youll be part of a friendly department, working collaboratively to provide outstanding support to clients.
What the Customer Advisor job involves You will make sure that clients and customers feel supported and informed at every stage of their query.
Your responsibilities will include: Taking ownership of client cases from first contact through to resolution.
Guiding clients clearly through processes and keeping them updated every step of the way.
Managing enquiries, paperwork, and information to ensure cases progress smoothly.
Building strong relationships with clients, offering empathy and reassurance during challenging situations.
Collaborating with colleagues and external partners to achieve the best outcomes.
Spotting more complex cases that may need additional support and escalating them where appropriate.
Suggesting improvements to enhance the overall client experience.
Skills required To thrive in this role, youll need to be: Empathetic, compassionate, and able to support clients during some difficult conversations.
Experience of working withinprofessional services such as Financial Services / Legal / Accountancy / Insurance etc is preferred.
A strong communicator with excellent verbal and written skills.
Detail-oriented with good organisational skills.
A fast learner with enthusiasm to develop your technical knowledge.
Confident working both independently and as part of a close-knit team.
- Other information 8:30am
- 5:00pm, Monday to Friday. 22 days holiday +
Customer Advisor in London employer: KD Recruitment Limited
Join a dynamic team as an Insurance Customer Advisor in Hull, where we prioritise employee well-being with hybrid working options and generous holiday allowances, including extra time off during the festive season. Our supportive work culture fosters continuous training and development, ensuring you have ample opportunities for personal and professional growth while making a meaningful impact in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KD Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KD Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KD Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at KD Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KD Recruitment Limited!
How to prepare for a job interview at KD Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
