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- Tasks: Handle customer enquiries, process orders, and manage parts-related queries in a supportive team.
- Company: Join a well-established and growing business in Hull with a strong team culture.
- Benefits: 28 days holiday, full-time hours, and a positive office environment.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Make a real impact while developing your skills in a dynamic role.
- Qualifications: Experience in customer service or administration; strong communication and teamwork skills.
The predicted salary is between 25000 - 30000 £ per year.
Would you like to work for a well-established and growing business where you will be a valued member of a close-knit team? Are you looking for a varied role as a Parts & Customer Service Administrator within a growing business based in the Hessle area of Hull, offering responsibility and the opportunity to make a real impact?
We are working exclusively with a well-established business to recruit a Parts & Customer Service Administrator due to team changes and growth. This is a fantastic opportunity to join a busy and supportive team in Hull, where you will play a key role in delivering excellent service to customers while supporting parts coordination across the business.
What the Parts & Customer Service Administrator job involves:
- Working as part of a small and collaborative team, you will be responsible for handling customer enquiries, processing orders, and managing parts-related queries, as well as supporting other departments when required.
- Duties will include:
- Handling customer enquiries via phone, email and in person
- Processing orders from multiple channels including website, email and telephone
- Working with part numbers to source correct products or suitable alternatives
- Raising orders on the internal system and liaising with suppliers
- Communicating with customers regarding quotes, orders and updates
- Liaising with internal departments including finance and warehouse
- Assisting with stock checks and working closely with the warehouse team
- Contacting suppliers to obtain pricing and technical information
- Preparing and converting supplier quotations into customer quotes
- Supporting general administrative duties as required
Skills required:
- Previous experience within a customer service, administration or parts-related role
- Strong communication skills with a professional and confident manner
- A proactive and hands-on approach to work
- Good attention to detail and ability to manage a varied workload
- Confident using systems and software (experience with Sage 50 or CRM systems is advantageous)
- A team player with flexibility to support different areas of the business
- Ideally some technical or product-based knowledge (e.g. mechanical, automotive, plumbing or similar industries), although attitude and willingness to learn are more important
- A positive personality with a strong sense of responsibility and ownership
Other information:
- Full-time position working 37.5 hours per week (9am 5pm)
- 28 days holiday including bank holidays, increasing with length of service
- Office-based role within a supportive and interactive team environment
- Opportunity to join a stable business with a strong team culture
- Immediate requirement due to team changes
Parts & Customer Service Administrator in Kingston upon Hull employer: KD Recruitment Limited
Contact Detail:
KD Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts & Customer Service Administrator in Kingston upon Hull
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer enquiries, being clear and confident in your speech is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you too. Think about what you want to know about the team and the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen on joining the team.
We think you need these skills to ace Parts & Customer Service Administrator in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and administration. We want to see how your skills match the Parts & Customer Service Administrator role, so don’t hold back!
Show Off Your Communication Skills: Since this role involves handling customer enquiries, it’s crucial to demonstrate your strong communication skills. Use clear and professional language in your application to reflect how you’d interact with customers.
Highlight Your Team Spirit: We’re looking for a team player! Mention any previous experiences where you’ve collaborated with others or supported different departments. This will show us that you’re ready to jump in and help out wherever needed.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KD Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling customer enquiries and processing orders. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
As a Parts & Customer Service Administrator, strong communication is crucial. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer queries in the past to showcase your experience.
✨Be Ready to Discuss Systems Experience
Since familiarity with systems like Sage 50 or CRM software is advantageous, be prepared to discuss any relevant experience you have. If you’ve used similar systems, highlight that and express your willingness to learn new ones quickly.
✨Demonstrate Team Spirit
This role involves working closely with a small team, so it’s important to show that you’re a team player. Share examples of how you’ve collaborated with others in previous roles and how you can contribute positively to their team culture.