At a Glance
- Tasks: Make outbound calls to customers, gather feedback, and update records accurately.
- Company: Join a well-established business in the Malton area with a supportive environment.
- Benefits: Monday to Friday schedule with car parking available.
- Other info: Own transport is essential due to location.
- Why this job: Perfect for those who enjoy customer interaction and have a professional telephone manner.
- Qualifications: Previous experience in customer service or sales support is required.
The predicted salary is between 12 - 15 £ per hour.
Are you looking for a temporary Customer Services Advisor job in the Malton area where you can use your confident telephone manner, customer service skills and attention to detail? Would you like to work for a well-established business where you will be speaking to existing and previous customers, helping to gather feedback, update records and identify future opportunities?
We are recruiting for a temporary Customer Services Advisor to join a successful business in the Malton area. This role would suit someone who enjoys speaking to customers over the telephone, can build rapport quickly and is happy working through outbound calls in a professional and friendly way. The role has become available to support the business with a busy project, contacting customers to follow up on lapsed leads, complete surveys and make sure customer information is accurate and up to date.
What the Temporary Customer Services Advisor job involves:
- Making outbound calls to existing and previous customers
- Following up on lapsed leads and previous enquiries
- Completing customer surveys and gathering useful feedback
- Updating customer records accurately on the system
- Identifying potential opportunities for the team to follow up
- Providing a professional, helpful and friendly customer experience
- Supporting the wider team with general administration where required
This is a varied temporary Customer Services Executive role where communication, accuracy and a positive attitude will be key. You will be representing the business when speaking to customers, so a professional telephone manner and the ability to build trust quickly will be important.
Skills required:
- Previous experience within customer service, sales support, telesales, call handling or administration
- A confident and professional telephone manner
- Strong communication and listening skills
- Good attention to detail
- Accurate data entry and administration skills
- A proactive and organised approach to work
- The ability to build rapport with customers quickly
- Confidence making outbound calls as part of your day-to-day role
- Good IT skills and the ability to update systems accurately
This is a temporary role based in the Malton area, working for a well-established and supportive business. Monday to Friday with car parking available. Due to the location, your own transport is essential.
Temporary Customer Services Advisor in Humber employer: KD Recruitment Limited
This role is based in Malton, working for a supportive business that values customer feedback. The team focuses on building rapport and providing excellent service, making it an ideal environment for those passionate about customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Services Advisor in Humber
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like KD Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like KD Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Services Advisor in Humber
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to KD Recruitment Limited.
How to prepare for a job interview at KD Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in KD Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services KD Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
