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- Tasks: Join our team as a Customer Service Executive, handling enquiries and creating quotes.
- Company: Be part of a leading manufacturing business in Malton, making a global impact.
- Benefits: Enjoy 22 days holiday, onsite gym, and a profit-related bonus.
- Why this job: Make a difference in a supportive environment where your contributions are valued.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Full-time hours with a friendly team and opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Have you worked within a Customer Service Executive or a Sales Administration role and are now looking to work for a growing business in the Malton area where you can get your teeth into a new challenge? Have you got a good background within Customer Services and Administration with a strong attention to detail? Would you like to work for a well established small to medium sized business where you can really make a difference to the company and feel like a valued part of their order processing team? We are working exclusively with a brilliant manufacturing business who are market leaders in their field and supply their products all over the world. Due to business growth, they are looking to recruit an additional person to be part of their Sales and Customer Service team.
What the Customer Service Executive job involves:
- Working in a lovely open plan office, you will be answering the telephone and dealing with enquiries as well as managing the main email inbox.
- You will be creating quotes on products for customers across the UK and the rest of the world.
- Liaising with the production department on dates for completion and dispatch.
- Updating and processing customer information on their inhouse CRM systems.
- Updating excel spreadsheets.
- Sending samples out to customers.
- Working closely with the Sales Managers and their customer Accounts.
- Building rapport with customers over the phone and via email.
Skills required:
- Previous experience from within a Customer Service / Order Processing / Sales Administration based job.
- Manufacturing / Engineering / Distribution experience would be advantageous but not essential.
- Fully computer literate with MS Word, Outlook and Excel.
- Strong communication skills both written and verbal to speak to customers worldwide.
- A strong attention to detail and the ability to pick up new systems and processes with ease.
- Able to manage your own workload and work as part of a team.
Other information:
- Full time working Monday to Friday 8.30 - 5.00 with 30 mins for lunch.
- 22 days holiday + Bank holidays, increasing annually to a maximum of 26.
- Car Parking available and an onsite Gym.
- Discretionary profit related annual bonus.
- Salary sacrifice pension scheme that is matched by the employer up to 7%.
- Death in service policy 2x salary.
Contact Detail:
KD Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Malton, North Yorkshire
✨Tip Number 1
Familiarise yourself with the company and its products. Research their manufacturing processes and the markets they serve. This knowledge will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be liaising with customers worldwide, being articulate and clear is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Brush up on your Excel skills, as you'll be updating spreadsheets regularly. Familiarity with functions like VLOOKUP or pivot tables can set you apart from other candidates and show your readiness for the role.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Executive in Malton, North Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service or sales administration. Emphasise your attention to detail and any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage customer enquiries and work with CRM systems.
Highlight Relevant Skills: In your application, clearly outline your computer literacy, particularly with MS Word, Outlook, and Excel. Also, mention your strong communication skills and ability to build rapport with customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at KD Recruitment Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service or sales administration. Be ready to discuss specific examples of how you've handled customer inquiries, resolved issues, and contributed to a positive customer experience.
✨Demonstrate Attention to Detail
Since the role requires strong attention to detail, prepare to give examples of how you've successfully managed tasks that required precision, such as updating CRM systems or creating quotes. This will show that you understand the importance of accuracy in this position.
✨Familiarise Yourself with Their Products
Research the company’s products and services before the interview. Being knowledgeable about what they offer will not only impress the interviewers but also help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their team dynamics, the challenges they face in customer service, or how success is measured in the role. It shows that you're engaged and serious about the opportunity.
