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- Tasks: Support and troubleshoot hospitality tech products while collaborating with software developers.
- Company: Join a growing global tech company based in Bracknell.
- Benefits: Competitive salary, 30 days holiday, pension scheme, and training opportunities.
- Other info: Exciting opportunity for career growth in a fast-paced tech setting.
- Why this job: Be part of an innovative team and enhance your tech skills in a dynamic environment.
- Qualifications: Experience in software development or strong software knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and skilled Technical Support Engineer with a background in software development or strong software knowledge to join our team in Bracknell. This is a fully office-based role supporting our hospitality technology products, including digital signage, background music (BGM), and Guest Room Management Systems (GRMS). You will work closely with the Software Development team and the installation team responsible for deploying systems in hotels.
You will be responsible for investigating and resolving issues across our platforms, while supporting our in-house Conqora product suite deployed within client environments. The role also involves hardware configuration when required. You will support client systems remotely from the office, ensuring issues are resolved efficiently while maintaining a high standard of service.
Key Responsibilities- Manage and prioritise client support tickets via the ticketing system, ensuring timely resolution across our products and services.
- Troubleshoot issues across digital signage, BGM, and GRMS systems and other related technologies.
- Investigate software issues using logs, system tools, and debugging techniques.
- Resolve issues remotely, escalating more complex problems when required.
- Work closely with the Software Development team on Conqora-related services.
- Support and maintain client environments where our solutions are deployed.
- Communicate clearly with clients and internal stakeholders, providing updates and managing expectations.
- Document solutions, known issues, and troubleshooting processes.
- Contribute to improving system reliability and support processes.
- Background in software development or strong understanding of software systems.
- Experience in a technical or application support role.
- Strong troubleshooting and analytical skills.
- Ability to interpret logs, errors, and system behaviour.
- Understanding of system integrations, APIs, or software environments.
- Confident communicator, comfortable working with both technical and non-technical stakeholders.
- Experience supporting client-facing environments.
- Experience supporting hospitality or similar technology environments.
- Knowledge of networking fundamentals (IP, DNS, etc.).
- Familiarity with ticketing or support systems.
- Exposure to cloud or hosted environments.
- Confident and professional when engaging with clients and stakeholders at all levels.
- Strong interpersonal and communication skills.
- Able to explain technical issues in a clear and practical way.
- Proactive, organised, and able to manage multiple priorities.
- Calm and effective in a fast-paced environment.
- Detail-oriented with a strong problem-solving mindset.
- Location: Bracknell office.
- Working Pattern: Full-time, office-based.
- Client-facing role delivered remotely from the office, supporting deployed solutions.
This is an exciting opportunity to work on new technologies, be a valued team member, and develop your skills within an ever-expanding tech company that currently operates across the UK and Europe, with plans for further global growth.
EligibilityPlease note that we can only consider candidates who have the legal right to work in the UK. Unfortunately, sponsorship is not available for this role.
Benefits- Competitive salary.
- 30 days holiday (including Bank Holidays).
- Pension scheme.
- Employee Assistance Programme & Life & Leadership Coaching.
- Training and development opportunities.
- Free on-site parking, when available.
- Opportunity to join a growing global technology company.
- Bright Exchange Perks & Discounts.
- Bracknell BID Perks & Discounts.
Technical Support Engineer (Software Systems) in Bracknell employer: KCP network
Contact Detail:
KCP network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Software Systems) in Bracknell
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with their hospitality technology, especially digital signage and Guest Room Management Systems. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment where you can simulate issues and resolve them. This hands-on experience will not only boost your confidence but also prepare you for real-world scenarios you'll face as a Technical Support Engineer.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and potentially lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team. Good luck!
We think you need these skills to ace Technical Support Engineer (Software Systems) in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your software development background and any relevant technical support experience. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at StudySmarter and how your experience with hospitality technology can make a difference. Keep it engaging and personal!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our awesome team in Bracknell!
How to prepare for a job interview at KCP network
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital signage, background music systems, and Guest Room Management Systems. Familiarise yourself with the Conqora product suite and be ready to discuss how you would troubleshoot common issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Be ready to explain your thought process and the steps you took to diagnose and fix problems, especially in client-facing environments.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively with both technical and non-technical stakeholders, as this is crucial for a Technical Support Engineer.
✨Familiarise Yourself with Ticketing Systems
Since managing support tickets is a key responsibility, get to know how ticketing systems work. Be prepared to discuss how you would prioritise and manage multiple client requests efficiently while maintaining high service standards.