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- Tasks: Troubleshoot and resolve issues for hospitality tech products while supporting clients remotely.
- Company: Join a dynamic team in Bracknell focused on innovative hospitality technology.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative atmosphere with a focus on continuous improvement and learning.
- Why this job: Make a real difference in client experiences with cutting-edge hospitality solutions.
- Qualifications: Strong software knowledge or development background; problem-solving skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and skilled Technical Support Engineer with a background in software development or strong software knowledge to join our team in Bracknell. This is a fully office-based role supporting our hospitality technology products, including digital signage, background music (BGM), and Guest Room Management Systems (GRMS). You will work closely with the Software Development team and the installation team responsible for deploying systems in hotels.
You will be responsible for investigating and resolving issues across our platforms, while supporting our in-house Conqora product suite deployed within client environments. The role also involves hardware configuration when required. You will support client systems remotely from the office, ensuring issues are resolved efficiently while maintaining a high standard of service.
Key Responsibilities- Manage and prioritise client support tickets via the ticketing system, ensuring timely resolution across our products and services.
- Troubleshoot issues across digital signage, BGM, and GRMS systems and other related technologies.
- Investigate software issues using logs, system tools, and debugging techniques.
- Resolve issues remotely, escalating more complex problems when required.
- Work closely with the Software Development team on Conqora-related services.
- Support and maintain client environments where our solutions are deployed.
- Communicate clearly with clients and internal stakeholders, providing updates and managing expectations.
- Document solutions, known issues, and troubleshooting processes.
- Contribute to improving system reliability and support processes.
Technical Support Engineer (Software Systems) employer: KCP Ltd
Contact Detail:
KCP Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Software Systems)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you’d tackle real-world issues with digital signage or GRMS systems. Practice makes perfect!
✨Tip Number 3
Show off your problem-solving prowess! When you get the chance, share examples of how you've resolved complex software issues in the past. This will help potential employers see you as the go-to person for their support team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Technical Support Engineer (Software Systems)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your software knowledge and any relevant experience in technical support. We want to see how your skills align with the role, so don’t be shy about showcasing your background in software development!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Engineer role and how your experience can benefit our team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for proactive thinkers who can troubleshoot effectively, so share those success stories that demonstrate your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at KCP Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital signage, background music systems, and guest room management systems. Familiarise yourself with common issues and troubleshooting techniques related to these technologies, as you'll likely be asked to demonstrate your understanding during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you approached the problem and what the outcome was.
✨Communicate Clearly and Confidently
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts in simple terms, so think about how you would communicate solutions to clients who may not have a technical background.
✨Familiarise Yourself with the Company’s Products
Take some time to explore the Conqora product suite and any other hospitality technology products the company offers. Understanding their features and benefits will not only help you answer questions but also show your genuine interest in the role and the company.