Field Service Engineer - GSM Autodialler & Cabling

We are seeking a Field Service Engineer ideally with a data cabling background and a willingness to learn new technologies. The ideal candidate will possess logical and practical thinking skills and may have experience in systems or mechanical work (e.g. HVAC repair, electrical installations, etc.). This role requires working with GSM autodiallers and lift alarm systems, ensuring proper installation, signal strength, and emergency call reliability.

Key Responsibilities

• Conduct site surveys and optimise antenna placement for better signal reception. Identify and allocate engine rooms and optimal placement for (Robustel- Elevator Voice Gateway) devices to ensure the best GSM signal strength.
• Review, confirm, and install the necessary cabling for GSM and autodialer system integration.
• Diagnose and resolve network dropouts, interference, and connectivity issues.
• Understanding of VoIP, SIP, and PSTN communication protocols.
• Signal strength optimisation and troubleshooting.
• Work safely within lift environments and follow BS7255, LOLER, and Safed guidelines for the release of trapped passengers (training provided by the company).
• Collaborate with the engineering and technical teams to improve system efficiency and performance.
• Maintain documentation and provide service logs and installation reports.

Requirements

• Experience in cabling installation (structured cabling, telecom, POS systems, networking, or electrical systems).
• Logical and practical problem-solving skills with a hands-on approach.
• Understanding of low-voltage electrical systems, wiring, and grounding.
• Willingness to learn and adapt to new technologies (training provided for GSM systems).
• Basic understanding of mechanical or electrical systems (e.g., HVAC, lift systems, security systems) is a plus.
• Ability to work independently and manage on-site installations efficiently.
• Comfortable working in lift environments and understanding safety protocols (training provided).
• Strong communication skills and ability to work with clients on-site.
• Full UK driving license.

What We Offer

• Certification and training in Safe Working on Lifts & Release of Trapped Passengers (BS7255, LOLER & Safed).
• 30 days UK Holidays, including Bank Holidays.
• Training, Development & Progression.
• Field based position.
• Company vehicle for the duration of the field-based operations.
• Work-related travel expenses are paid for by the company.
• Employee Assistance Programme.
• Pension Plan.
• Company phone and laptop.
• To be part of a fast-growing tech company with many growth opportunities for you!
• Overtime is covered either via TOIL (time off in lieu) or is paid - depending on the choice of the employee.
• Bright Exchange Perks & Discounts.
• Bracknell BID Perks & Discounts.

Last year, an impressive 50% of our current employees celebrated a decade of dedicated service with the company, while an additional 40% marked their 5-year milestones. The anniversary celebrations are extending into this year, highlighting the continued commitment and loyalty of our valued team members and due to continued growth we are looking to add to our already successful team.