Sales Advisor

Sales Advisor (Permanent, Full Time)

Are you a natural talker with a passion for helping people and hitting targets? We’re looking for a motivated and enthusiastic Sales Advisor to join our vibrant Consumer Sales team at KCOM. In this role, you’ll be right at the heart of our sales journey – supporting both new and existing customers, guiding them towards the products that best fit their needs, and delivering service that turns interest into loyalty. From inbound enquiries to proactive outbound campaigns, you’ll have the tools, support, and freedom to drive real results. Whether it’s securing new customers or helping our loyal ones stay connected, your voice will make a difference.

Salary

£25,662 per annum fixed, plus £5,000 OTC (uncapped)

Location

Carr Lane, Hull, with hybrid working (minimum 2 office days per week)

Working Pattern

• Monday – Friday, shifts between 8am and 8pm
• 1 in 4 Saturdays
• 1 in 12 Sundays

Advert Closing Date

30th March 2026

Act Fast

Act fast – seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date.

Interview Dates

To be confirmed following the advert closing date.

What You Will Be Doing

• Handling inbound enquiries from potential and existing customers, offering tailored product advice.
• Making outbound calls to support both sales and retention campaigns.
• Managing and converting your own pipeline – following up leads quickly and effectively.
• Driving acquisition, upselling, and retention activity across your own customer base.
• Hitting and exceeding individual sales targets and KPIs to help meet overall business goals.
• Logging sales and order details accurately with basic admin and follow-up as needed.

Must-Haves

• A proven track record of hitting and exceeding sales targets or KPIs.
• Resilient, driven, and motivated to outperform expectations.
• Confident on the phone and comfortable speaking to customers – both cold and warm leads.
• A positive team player who genuinely cares about getting it right for the customer.

Nice-to-Haves

• Previous experience in a sales role (retail, call centre, telecoms or similar).
• Knowledge of working in a fast‑paced, target‑led environment.

Perks And Benefits

• 28 days holidays plus bank holidays
• Excellent Pension Scheme with generous employer contributions
• Volunteering days
• Life Assurance and Income Protection
• Corporate Discount schemes
• We support hybrid and remote working
• A variety of health, wellbeing and lifestyle benefits to choose from

About Us

KCOM goes beyond broadband—for us it\’s about community, innovation, and commitment. Since 1904, we\’ve been integral to Hull and East Yorkshire, delivering award‑winning broadband services and being at the heart of our region. Join us in expanding our full‑fibre network and connect more homes and businesses.

At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we\’re passionate about making a real difference in their lives.

Why Work with Us

The Power is all Yours.

At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family‑friendly policies and adaptable working arrangements.

Engage with us through employee forums, enjoy a wide range of on‑site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.

Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer

We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.

We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.

No agency applications will be considered for this vacancy at this time.