At a Glance
- Tasks: Install and maintain high-quality fibre solutions while ensuring customer satisfaction.
- Company: Join KCOM, a leader in fibre technology with a focus on inclusivity and growth.
- Benefits: Enjoy 28 days holiday, excellent pension, and health benefits, plus remote working options.
- Other info: Opportunities for continuous improvement and career development in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Hands-on experience with copper and fibre technologies and strong communication skills.
The predicted salary is between 29000 - 29000 £ per year.
We’re looking for a proactive and customer-focused Field Technician to join our OLA Installations team. In this role, you’ll play a key part in delivering high‑quality fibre installation and maintenance services to end‑users across KCOM’s fibre network area. With a strong “right first time” mindset, you’ll help us meet productivity targets while providing an excellent customer experience. You’ll work across our copper and fibre estate, including poles and street furniture, and contribute to continuous improvement by feeding in ideas for better ways of working. Collaboration across Field Operations and with the wider business is essential, along with a commitment to safety, quality, and ongoing learning.
Salary – Up to £29,000 per annum dependant on experience plus Overtime, On-Call and Fuel Card
Location – Field Based, Hull and East Yorkshire
What You’ll Be Doing
- Install FTTH and VoIP solutions to high standards of customer satisfaction.
- Respond to customer faults and service issues as directed by the Resource Control Team, resolving problems or providing effective workarounds within contracted timeframes.
- Maintain quality across the KCOM estate, including overhead and underground network assets.
- Use expertise to suggest improvements that support productivity targets and reduce fault volumes year on year.
- Meet agreed productivity levels to help deliver on customer promises.
- Adhere to Health and Safety standards, ISO certifications, regulatory obligations, and all IBMS requirements.
- Build and maintain strong working relationships within Field Operations, supporting colleagues and sharing knowledge.
- Successfully undertake both overhead and underground working as part of day‑to‑day duties.
Candidate Requirements
- Hands‑on experience with copper and fibre technologies, including installation, testing, and maintenance.
- Skilled in the use of hand tools, copper and fibre testing equipment.
- Strong communication skills and the ability to build effective relationships with customers, stakeholders, and team members.
- Excellent troubleshooting skills with the ability to diagnose efficiently and work independently or as part of a team.
- Experience with process creation, continuous improvement, or lean initiatives is highly desirable.
Qualifications and Other Requirements
- EUSR certification NRSWA 01 and LA (Signs, Lighting and Guarding)
- Full UK Driving Licence
- Full DBS check
- Confident IT skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
Preferred
- Telecoms industry experience across copper and fibre networks (Installation, Faulting, Jointing, Cabinet work).
- Ability to interpret service prints and network schematics.
- Familiarity with ServiceNow FSM.
- Experience with overhead delivery (IPAF preferred).
Perks And Benefits
- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential. No agency applications will be accepted at this time.
Field Technician - OLA employer: KCOM
KCOM is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of up to £29,000 per annum along with generous benefits such as an excellent pension scheme, 28 days of holiday, and opportunities for hybrid working. Our collaborative work culture fosters continuous improvement and inclusivity, ensuring that every team member can thrive while delivering high-quality fibre installation and maintenance services across Hull and East Yorkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician - OLA
✨Tip Number 1
Get to know the company! Research KCOM and their fibre network services. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves practical skills with copper and fibre technologies, brush up on your installation and troubleshooting techniques. Practising these skills can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the KCOM family.
We think you need these skills to ace Field Technician - OLA
Some tips for your application 🫡
Show Your Skills:Make sure to highlight your hands-on experience with copper and fibre technologies in your application. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing, like 'customer-focused' and 'troubleshooting skills', to show us you’re the perfect fit for our Field Technician role.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Proofread for any typos or errors, as this reflects your attention to detail and commitment to quality – something we value highly at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, you can ensure your application reaches us directly, and you’ll have access to all the latest updates about your application status!
How to prepare for a job interview at KCOM
✨Know Your Tech
Make sure you brush up on your knowledge of copper and fibre technologies. Be ready to discuss your hands-on experience with installation, testing, and maintenance. This will show that you’re not just familiar with the tools but can also apply your skills effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer faults or service issues in the past. Highlight your troubleshooting skills and how you’ve resolved problems efficiently. This will demonstrate your ability to think on your feet and deliver excellent customer service.
✨Emphasise Collaboration
Since teamwork is key in this role, be ready to talk about your experiences working with colleagues and stakeholders. Share instances where you’ve built strong relationships or contributed to team success, as this will show you’re a great fit for their collaborative culture.
✨Commit to Safety and Quality
Familiarise yourself with health and safety standards relevant to the role. Be prepared to discuss how you ensure quality in your work and any ideas you have for continuous improvement. This will reflect your commitment to maintaining high standards and contributing positively to the team.
