At a Glance
- Tasks: Coordinate field engineering resources and ensure high-quality service delivery.
- Company: Join KCOM, a community-focused tech company with a rich history.
- Benefits: Enjoy 28 days holiday, excellent pension, and hybrid working options.
- Other info: Embrace a culture of inclusivity and professional growth at KCOM.
- Why this job: Make a real impact in connecting homes and businesses in your community.
- Qualifications: Strong organisational skills and experience in customer-focused operations.
The predicted salary is between 31000 - 31000 £ per year.
Field Controller (One Network), Fixed Term Contract for 12 Months, Full Time
We're looking for a proactive and organised Field Controller to join our Operations team at KCOM.
In this role, you'll coordinate field engineering resources and service provisioning activities, ensuring our residential and business customers receive an efficient, high-quality service.
You’ll play a key role in meeting customer commitments, service levels, and operational objectives through effective planning, communication, and resource management.
- Salary
- Up to £31,000 per annum dependant on experience
- Location
- Salvesen Way, Hull, with hybrid working (3 office days per week Tuesday to Thursday)
- Advert Closing Date
- 11th September 2026
We may close the advert early if we receive strong interest, so don’t wait!
- Interview Dates
- : To be confirmed after advert closing date
Key Responsibilities
- Coordinate and prioritise field engineering activities to meet customer commitments and SLAs.
- Allocate installations, faults and provisioning tasks to maximise resource efficiency.
- Liaise with customers, engineers and internal teams to support successful service delivery.
- Provision and configure network services and customer equipment using operational systems.
- Maintain accurate provisioning, routing and network records.
- Monitor workloads and performance to support operational targets.
- Support project delivery and drive continuous improvement initiatives.
- Ensure compliance with company, security, health and safety policies.
- Candidate Requirements
• We're looking for someone with
- Experience coordinating workloads, resources or service delivery activities in a customer-focused operational environment.
- Strong organisational skills with the ability to prioritise and manage multiple activities simultaneously.
- Excellent communication skills and confidence working with a range of stakeholders, including customers, engineers and internal teams.
- Strong attention to detail and commitment to maintaining accurate operational records.
- A proactive approach to problem-solving and continuous improvement.
- Good working knowledge of Microsoft 365 applications, particularly Teams and Excel.
Desirable Experience
- Genisys
- EOPS
- ZMS
- SLAM
- Service Now
- Fibre provisioning and routing processes
- Field resource management and workforce scheduling
- Telecommunications, network operations or service delivery environments
- Customer service and service management principles
Perks And Benefits
- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from
About Us
KCOM goes beyond broadband—for us it's about community, innovation, and commitment.
Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region.
Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected.
We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours.
At KCOM, our dedication to our people mirrors our commitment to our customers.
Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds.
Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace.
Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
Right to Work
Please note that any offer of employment will be subject to the candidate demonstrating their right to work in the UK, in accordance with UK immigration requirements.
Agency Information
KCOM has an in-house Talent Acquisition team and does not accept unsolicited CVs from recruitment agencies.
Any CVs submitted without prior agreement from the Talent Acquisition team will be treated as a direct application, and KCOM reserves the right to contact the candidate directly without incurring any agency fees
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Field Controller (One Network) employer: KCOM
KCOM is an excellent employer that fosters a dynamic and supportive work culture, offering hybrid working arrangements that promote work-life balance. With a clear progression path and opportunities for professional growth within the fast-paced sales environment, employees are empowered to thrive and make meaningful contributions to the B2B sector in Hull.
StudySmarter Expert Advice🤫
We think this is how you could land Field Controller (One Network)
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like KCOM and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at KCOM!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like KCOM keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Field Controller (One Network)
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to KCOM:This is your chance to really connect with the team at KCOM. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at KCOM
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with KCOM.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show KCOM that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at KCOM. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
