At a Glance
- Tasks: Connect with customers, solve their problems, and deliver top-notch service.
- Company: Join KCOM, a company that values inclusivity and customer care.
- Benefits: 28 days holiday, great pension, volunteering days, and health perks.
- Other info: Flexible hybrid working after training and opportunities for personal growth.
- Why this job: Be a Customer Champion and make a real difference in people's lives.
- Qualifications: Passion for helping others and previous customer service experience.
The predicted salary is between 24570 - 24570 £ per year.
Join to apply for the Customer Champion role at KCOM in Hull, United Kingdom.
Base pay range: £24,570 per annum (fixed). The position is permanent, full‑time.
Location: Carr Lane, Hull. Flexible hybrid working will be available after full training.
Start date: 5th January 2026.
Hours of work: Monday to Sunday, 8am – 8pm on a rota basis, 37.5 hours per week.
Assessment Process: Short 25‑minute online assessment via TestGorilla and a quick screening call. Successful candidates will be invited to attend an in‑person assessment day lasting around 2 hours.
Key Responsibilities:
- Build instant rapport with customers, listening to their needs.
- Take ownership of customer queries and resolve them with confidence and care.
- Deliver a high standard of service on every interaction.
- Problem-solve and use initiative to resolve issues wherever possible, escalating when needed.
- Work independently during quieter periods while thriving in a team environment.
- Remain resilient and adaptable to handle high call volumes and unexpected service challenges.
- Drive continuous improvement by identifying recurring issues and refining processes.
- Prevent repeat customer calls by getting things right the first time.
Requirements:
- Passion for customer service – genuinely enjoy helping people and solving problems.
- Excellent communication skills – written and verbal.
- Confidence, resilience, and adaptability – able to handle a fast‑paced, ever‑changing environment.
- Positive, solutions‑focused mindset – always look for ways to make things easier for the customer.
- Previous customer service experience – call centre, retail, hospitality, or another customer‑facing role.
- Desirable: Knowledge of broadband services.
Perks And Benefits:
- 28 days holidays plus bank holidays.
- Excellent pension scheme with generous employer contributions.
- Volunteering days.
- Life assurance and income protection.
- Corporate discount schemes.
- Support hybrid and remote working.
- Variety of health, wellbeing and lifestyle benefits to choose from.
Equal Opportunity Employer: We champion inclusivity for all, celebrating diversity through forums and DEI events. We are signed up to the Armed Forces Covenant and Disability Confident Scheme and support local schools and colleges with mock interviews and careers advice.
Customer Champion employer: KCOM
KCOM is an excellent employer that values its employees by offering a flexible work environment, combining office-based and remote opportunities in the vibrant city of Hull. With a strong focus on employee development, KCOM provides ongoing training and growth opportunities, fostering a supportive culture where teamwork and communication thrive. Join us to be part of a dynamic team dedicated to achieving targets while ensuring a positive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Champion
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on KCOM. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being a Customer Champion.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your problem-solving skills during the real deal.
✨Tip Number 3
Show off your personality! When you're in the assessment day, let your passion for customer service shine through. Be yourself, share your experiences, and don’t be afraid to show your enthusiasm for helping others. It’s all about building that rapport!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Champion
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely enjoy solving problems and making customers happy!
Tailor Your Application:Make sure to customise your application to highlight relevant experience. If you've worked in customer service before, share specific examples that demonstrate your skills and how they relate to the role of Customer Champion.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This reflects the excellent communication skills we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at KCOM
✨Know Your Customer Service Stuff
Before the interview, brush up on your customer service knowledge. Understand what makes great service and be ready to share examples from your past experiences. This will show that you genuinely care about helping people and solving problems.
✨Practice Active Listening
During the interview, demonstrate your listening skills. When asked questions, take a moment to think before responding, and make sure to address the specific points raised. This will help you build rapport with the interviewer and show that you can listen to customers effectively.
✨Show Off Your Problem-Solving Skills
Be prepared to discuss how you've handled challenging situations in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to take ownership of queries and resolve them confidently.
✨Stay Positive and Adaptable
The role requires resilience and adaptability, so convey a positive mindset during the interview. Share examples of how you've thrived in fast-paced environments and how you handle unexpected challenges. This will reassure them that you're the right fit for their dynamic team.
