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- Tasks: Manage a portfolio of business customers and ensure smooth collections processes.
- Company: KCOM is a community-focused company delivering award-winning broadband services since 1904.
- Benefits: Enjoy 28 days holiday, excellent pension, hybrid working, and various health perks.
- Why this job: Join a supportive team that values your growth and fosters a positive work culture.
- Qualifications: Great communication skills and a willingness to learn; previous experience is a bonus.
- Other info: Flexible hours between 22.5 and 30 per week with opportunities for personal development.
Are you a natural communicator who loves building relationships and finding solutions? At KCOM, we’re looking for a proactive and customer-focused Collections Consultant to join our Enterprise team and play a key role in keeping our business customers on track. This isn’t your typical debt collection role—it’s about supporting our customers, protecting long-term relationships, and making sure KCOM remains a trusted partner for businesses across the region.
Location – Carr Lane, Hull, with hybrid working opportunity
Hours – between 22.5 and 30 per week
Advert Closing Date - 19th June 2025
Act fast – seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date.
Interview Dates - To be confirmed after advert closing date
Key Responsibilities
- Full ownership of your own portfolio of business customers, managing the end-to-end collections process.
- Monitoring customer payment behaviour and following up with friendly, proactive contact to keep things running smoothly.
- Working collaboratively across teams to resolve payment issues while delivering a great customer experience.
- Maintaining accurate and up-to-date records on all activity—keeping systems sharp and decisions data-driven.
- Analysing account history and trends to tailor your approach and support each customer individually.
- Helping to protect the business by reviewing credit checks and recommending appropriate action when needed.
- Making smart recommendations on debt write-offs where appropriate and in line with policy.
What Are We Looking For
- Someone who’s organised, confident, and great with people—especially over the phone and email.
- A problem-solver who doesn’t shy away from tricky conversations and always aims for a positive resolution.
- Comfortable working to targets and SLAs, with a good eye for detail and a passion for doing things right.
- A team player who can collaborate well but is just as happy working independently.
- Previous experience in collections or finance-related customer service is a bonus, but if you’ve got the attitude and willingness to learn—we can teach you the rest!
Perks And Benefits
- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from
About Us
KCOM goes beyond broadband—for us it’s about community, innovation, and commitment. Since 1904, we’ve been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we’re passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements. Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
No agency applications will be considered for this vacancy at this time.
Collections Consultant - Part Time employer: KCOM
Contact Detail:
KCOM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Consultant - Part Time
✨Tip Number 1
Familiarise yourself with KCOM's values and mission. Understanding their commitment to community and customer service will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your problem-solving skills and ability to maintain positive interactions will demonstrate your suitability for the Collections Consultant role.
✨Tip Number 3
Research common challenges in collections and think about how you would approach them. Being able to discuss potential solutions shows initiative and a proactive mindset, which is exactly what KCOM is looking for.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to use in your application and interviews, making you stand out as a candidate.
We think you need these skills to ace Collections Consultant - Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Consultant at KCOM. Highlight your communication skills and problem-solving abilities in your application.
Tailor Your CV: Customise your CV to reflect relevant experience, especially in customer service or collections. Emphasise your ability to build relationships and resolve issues, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed customer relationships or resolved payment issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at KCOM
✨Show Your Communication Skills
As a Collections Consultant, strong communication is key. Be prepared to demonstrate your ability to build relationships and handle tricky conversations. Practice articulating your thoughts clearly and confidently, especially in scenarios where you might need to resolve payment issues.
✨Highlight Problem-Solving Abilities
This role requires a proactive approach to finding solutions. Think of examples from your past experiences where you've successfully navigated challenges or resolved conflicts. Be ready to discuss how you can apply these skills to support KCOM's customers.
✨Demonstrate Organisational Skills
The job involves managing a portfolio of business customers, so showcasing your organisational skills is crucial. Prepare to talk about how you keep track of tasks, manage time effectively, and maintain accurate records. Mention any tools or methods you use to stay organised.
✨Research KCOM and Its Values
Understanding KCOM's mission and values will help you align your answers with what they are looking for. Familiarise yourself with their commitment to community and innovation, and think about how your personal values resonate with theirs. This will show your genuine interest in the company.
