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- Tasks: Deliver top-notch customer service and manage trade waste operations efficiently.
- Company: Join KCM Waste Management, a leader in sustainable waste solutions.
- Benefits: Enjoy competitive pay, supportive team culture, and opportunities for growth.
- Other info: Dynamic work environment with a focus on safety and compliance.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a team-oriented mindset are essential.
The predicted salary is between 22000 - 28000 £ per year.
To supervise and control service delivery of the trade waste department in a safe and compliant manner and in line with Company Policies and Procedures. Provide first class customer service whilst maintaining compliance with Company standards and statutory regulations.
About KCM Waste Management: KCM is a leading waste management company in South Yorkshire, providing integrated collection and recycling services to a wide range of businesses and local authorities alike. To ensure that the company continually maintains a safe, profitable, customer focused and cost-effective operation, each of the key operational needs to work in harmony and in line with the wider business plan.
Key Responsibilities:
- Delivery of first-class customer service.
- Day to day customer communication via telephone or email, offering support to the trade waste customer base.
- Setting up new contracts on management systems and assigning to the correct route.
- Booking in and tracking bin deliveries and Man in Van jobs.
- System administration, ensuring any notes are current and relevant for the drivers.
- Effective communication with drivers.
- Assisting with queries and customer issues.
Position Requirements:
- A good understanding of KCM or similar waste management companies is not essential but would be preferred.
- Excellent communication skills with people of all levels.
- Ability to work in a team & also on own initiative.
Customer Service Representative in Rotherham employer: KCM Waste Management Limited
Contact Detail:
KCM Waste Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Rotherham
✨Tip Number 1
Get to know the company! Research KCM Waste Management and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common customer service scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about job openings. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates directly from us.
We think you need these skills to ace Customer Service Representative in Rotherham
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’re genuinely interested in the role.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if necessary, and avoid jargon unless it’s relevant to the role. We want to understand your qualifications without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at KCM Waste Management Limited
✨Know Your Stuff
Familiarise yourself with KCM Waste Management and its services. Understand the basics of trade waste management and be ready to discuss how you can contribute to delivering first-class customer service.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think of examples where you've successfully resolved customer issues or worked effectively in a team.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific customer service situations. Think about how you would manage a difficult customer or a logistical issue with deliveries, and be ready to share your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture or the team you'll be working with. This shows your interest in the role and helps you gauge if it's the right fit for you.