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- Tasks: Deliver top-notch customer service and manage trade waste operations efficiently.
- Company: Join KCM Waste Management, a leader in sustainable waste solutions.
- Benefits: Enjoy competitive pay, supportive team culture, and opportunities for growth.
- Other info: Dynamic work environment with a focus on safety and compliance.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a team-oriented mindset are essential.
The predicted salary is between 22000 - 28000 £ per year.
To supervise and control service delivery of the trade waste department in a safe and compliant manner and in line with Company Policies and Procedures. Provide first class customer service whilst maintaining compliance with Company standards and statutory regulations.
About KCM Waste Management: KCM is a leading waste management company in South Yorkshire, providing integrated collection and recycling services to a wide range of businesses and local authorities alike. To ensure that the company continually maintains a safe, profitable, customer focussed and cost-effective operation, each of the key operational needs to work in harmony and in line with the wider business plan.
Key Responsibilities:
- Delivery of first-class customer service.
- Day to day customer communication via telephone or email, offering support to the trade waste customer base.
- Setting up new contracts on management systems and assigning to the correct route.
- Booking in and tracking bin deliveries and Man in Van jobs.
- System administration, ensuring any notes are current and relevant for the drivers.
- Effective communication with drivers.
- Assisting with queries and customer issues.
Position Requirements:
- A good understanding of KCM or similar waste management companies is not essential but would be preferred.
- Excellent communication skills with people of all levels.
- Ability to work in a team.
Customer Service Representative employer: KCM Waste Management Limited
Contact Detail:
KCM Waste Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know KCM Waste Management inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the company.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Customer Service Representative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’re genuinely interested in the role.
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This makes it easier for us to see your qualifications without wading through unnecessary fluff.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KCM Waste Management Limited
✨Know Your Stuff
Familiarise yourself with KCM Waste Management and the waste management industry. Understand their services, values, and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided excellent service, and be ready to share those stories.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Practice responding to hypothetical situations, like dealing with an unhappy customer or managing multiple requests at once. This will demonstrate your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This shows your interest in the role and helps you understand if the company is the right fit for you. Consider asking about team dynamics or how success is measured in the customer service department.