IMMEDIATE START
We’re recruiting for a Customer Service Executive to join a busy team supporting a world renowned Organisation, based near the Tamworth area. Hours for the role are Monday-Friday, 9am-5pm, 35 hours per week with 1 day working from home.
This is a fast-paced, customer-focused role where you’ll be the first point of contact for members, delivering a high standard of service across multiple channels.
Key responsibilities of the Customer Service Executive role include:
- Respond to inbound member enquiries via email and other channels
- Handle requests, issues, and complaints in a timely and professional manner
- Liaise with internal teams to resolve queries and provide updates
- Support booking enquiries and forward quotes where appropriate
- Maintain accurate records of interactions and follow-ups
- Deliver a high level of customer service in a fast-paced environment
Customer Service Executive role-Who we’re looking for:
- Previous experience in a customer service or contact centre environment
- Strong communication skills, both written and verbal
- Ability to manage a high volume of enquiries and prioritise effectively
- Confident handling complaints and problem-solving
- टीम player with a proactive and flexible approach
- Interest in sport or working in a member-focused environment is advantageous
Key Information about the Customer Service Executive role:
- Immediate start required (ASAP)
- Hourly rate of £13.45 per hour
- Temporary, full time role (3 months initially)
- Initial fully onsite training period, with hybrid working introduced thereafter (1 day working from home)
- Opportunity to gain experience within a world renowned organisation
#J-18808-Ljbffr
Customer Service Executive in Tamworth employer: KCGroup
KC Group Recruitment is an excellent employer, offering a supportive work environment in Solihull where you can thrive as a Health and Safety Administrator. With flexible working hours and a focus on employee growth, you will have the opportunity to develop your skills while contributing to vital health and safety functions. The company values teamwork and provides a platform for meaningful engagement with both internal and external stakeholders, making it a rewarding place to work.
