At a Glance
- Tasks: Support students through queries and monitor attendance while promoting wellbeing.
- Company: Join a supportive team dedicated to enhancing student experiences.
- Benefits: Earn £13.50 per hour with flexible shifts and potential for extension.
- Other info: Great opportunity for personal growth and valuable experience.
- Why this job: Make a real impact on student success in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 13.5 - 13.5 £ per hour.
KC Group are recruiting on behalf of a client for 2 Student Support and Attendance Officers based in the Leeds area. You’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience. The initial period will be around one month, with the potential for an extension. The role is paying an hourly rate of £13.50 per hour (dependent on experience), working Monday-Friday across a rota shift pattern.
Shift Pattern 1
- Monday: Non-working day
- Tuesday: 8:30am - 6:00pm
- Wednesday: 11:30am - 8:00pm
- Thursday: 11:30am - 8:00pm
- Friday: 11:30am - 8:00pm
- Saturday: 9:00am - 2:00pm
Shift Pattern 2
- Monday: 11:30am - 8:00pm
- Tuesday: 9:00am - 5:30pm
- Wednesday: 9:00am - 5:30pm
- Thursday: 11:30am - 8:00pm
- Friday: 12:00pm - 8:00pm
Key responsibilities of the Student Support and Attendance Officer role include:
- Responding to student queries promptly and professionally
- Monitoring attendance and advising on absence-related matters
- Supporting student wellbeing and identifying safeguarding concerns
- Managing student data and contributing to reporting
- Coordinating campus activities and events
- Acting as a liaison between students and academic staff
To be considered for the Student Support and Attendance Officer role:
- Experience in a student-facing, advisory, customer service, or support role
- Strong communication and interpersonal skills
- A patient, empathetic, and proactive approach
- Confidence working with data and multiple systems (CRM experience desirable)
- Ability to work both independently and as part of a team
This is a great opportunity to make a real impact on student success while developing valuable experience in a fast-paced, supportive environment. If your application is unsuccessful, your CV will be kept on file for future vacancies.
Student Support and Attendance Officer employer: KCGroup
KC Group Recruitment is an excellent employer, offering a supportive work environment in Solihull where you can thrive as a Health and Safety Administrator. With flexible working hours and a focus on employee growth, you will have the opportunity to develop your skills while contributing to vital health and safety functions. The company values teamwork and provides a platform for meaningful engagement with both internal and external stakeholders, making it a rewarding place to work.
